Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nichole T. Moore

Chambersburg,PA

Summary

Dynamic Sales Executive with 20 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

Overview

16
16
years of professional experience

Work History

VP of Sales

Diversified Companies
03.2020 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Project Manager

Diversified Companies
09.2013 - 03.2020
  • Oversee project development and project results along with project sponsor.
  • Develop project charter outlining scope, goals, deliverables, required resources, budget and timing in collaboration with project sponsor and stakeholders.
  • Created work breakdown structure to estimate effort required for each task and provide project schedule to identify when each task will be performed.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Upheld quality standards by monitoring and correcting work.
  • Determined project schedules and maintained timeline with proactive adjustments to workflow.

Office Manager

Senior Financial Solutions Inc.
09.2009 - 09.2013
  • Directed clerical, secretarial and administrative tasks, managed and evaluated staff performance, recruited and selected office staff.
  • Coordinated office staff activities and allocated resources to ensure maximal efficiency and productivity.
  • Organized training and orientation of all new employees.
  • Established and monitored procedures for office record keeping and ensured confidentiality and security of data.
  • Created time sheets, prepared control correspondences and updated organizational memberships.
  • Reviewed and approved office supply acquisitions and responded to customer complaints and inquiries.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
  • Instituted and built a dynamic team of astute and successful administrative professionals that supported all corporate growth and productivity objectives.

    • Call Center Director

    Senior Financial Solutions Inc.
    07.2007 - 09.2009
  • Managed budget, coached, motivated and retained staff and guided other employees.
  • Managed staff performance, recruitment, employee retention and growth.
  • Reviewed departmental processes to identify process improvement opportunities.
  • Collaborated with executive management to develop call center infrastructure.
  • Developed action plans to maximize customer satisfaction.
  • Liaised with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
  • Monitored random calls to improve quality, minimize errors and track operative performance.

    • Education

    Bachelor of Science - Management Science

    Kean University
    2003

    Skills

    • Organizational Leadership
    • Human Resource
    • Staffing Recruitment/ Retention
    • Operations Management
    • Performance Evaluation
      Relationship Building
    • Staff Management
    • HR Policies/ Procedures
    • Project Management
    • Payroll Processing
    • Scheduling
    • Admin Tasks
    • Sales and Marketing
    • Goals and Performance

    Affiliations

    Sixteenth/Seventeenth  Annual Leadership Award

  • Each year the Agency chooses a person who they feel has significantly contributed to the growth of the company through his or her leadership, dedication, professionalism and overall positive team attitude.

    • 2017 Leader's Club Award

  • This club was established to recognize those who have issued and paid a minimum of $100,000 of premium in one year.



    • Timeline

    VP of Sales

    Diversified Companies
    03.2020 - Current

    Project Manager

    Diversified Companies
    09.2013 - 03.2020

    Office Manager

    Senior Financial Solutions Inc.
    09.2009 - 09.2013

    Call Center Director

    Senior Financial Solutions Inc.
    07.2007 - 09.2009

    Bachelor of Science - Management Science

    Kean University

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