Summary
Overview
Work History
Education
Skills
Leadership Experience
Volunteer Experience
Timeline
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Nicholet Thomas

Snellville,GA

Summary

I am a highly organized and customer-focused professional with a background in hospitality management and extensive experience in logistics, customer service, and community engagement. I am seeking a challenging role where I can leverage my skills in leadership, communication, and strategic planning to contribute to a dynamic team, drive operational excellence, and deliver exceptional service. I am passionate about making a meaningful impact and continuing to grow professionally in a well-compensated position.

Overview

12
12
years of professional experience

Work History

Customs Analyst

Flexport
Atlanta, GA
05.2021 - 01.2024
  • Supported cross-functional teams, facilitated international trade transactions, and managed import/export documentation.
  • Conducted software training and ensured compliance with trade laws.
  • Collaborated with internal teams to design and implement new software.
  • Proactively addressed client issues to exceed satisfaction and ensured compliance with standard operating procedures (SOPs).
  • Ensured accurate data management.
  • Communicated effectively with executive teams regarding client issues.
  • Achieved 99.5% Digitization accuracy
  • Interpreted foreign language documents when needed in order to facilitate the clearance process.
  • Developed procedures for managing export control requirements based on U.S. Government policies.
  • Managed data entry activities related to import and export operations into company software systems.
  • Liaised with customers, suppliers, brokers and government agencies regarding customs clearance issues.
  • Assisted with preparation of post-entry documentation including reconciliation reports and duty drawback claims.
  • Analyzed commercial invoices, packing lists, bills of lading, certificates of origin and other import and export documents to ensure proper classification.
  • Reviewed trade documents for accuracy and compliance with customs regulations.

Enumerator

U.S. Census Bureau (Part-time)
Stratford, CT
07.2020 - 09.2020
  • Gather information related to the Census, Interviewed head of the household, Assisted individual with completing questionnaire, Went door to door to gather correct information, Maintained accurate doctor files and assisted with system data entry
  • Compiled collected data into a database for analysis.
  • Verified accuracy of survey responses by double-checking data with interviewees.
  • Prepared detailed reports summarizing findings from each stage of the enumeration process.
  • Maintained accurate records of all activities related to the enumeration process.
  • Developed effective communication skills necessary for engaging with individuals from diverse backgrounds.

Excursion/Operations Dispatch Supervisor

Nexus Tours
Montego Bay, Jamaica
10.2016 - 01.2020
  • Generated Managers weekly reports, Managed Touristik Union International Prepaid account, Prepared monthly schedule for staff members, Prepared daily liquidations while dispatching 10 or more tours daily, Prepared end of day report and data entry
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Received high volume of inbound calls

Customer Service Agent

AJAS Limited (JetBlue Airways)
Montego Bay, Jamaica
05.2014 - 08.2016
  • Ensured AJAS procedures are followed, and that customers are following JetBlue policies, Ensured P.I.C.A guidelines are met, Provided incoming and outgoing flights with General Declaration, Contacted Customs and Border protection whenever there is a discrepancy with customers travel documents, Ensured flights are out on scheduled time of departure
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Resolved customer complaints quickly and efficiently.
  • Ensured compliance with applicable laws when dealing with customers.
  • Attended training sessions regularly to stay current on new products or services.
  • Answered incoming calls promptly and professionally within company standards.

Guest Service Agent

Ritz-Carlton
Montego Bay, Jamaica
01.2012 - 01.2014
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Managed group bookings efficiently with prompt response time.
  • Answered inquiries about hotel services, facilities and local attractions.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Responded to telephone calls from guests promptly and courteously.
  • Flexibility to work various shifts , including nights, weekends, and holidays.

Education

Bachelors of Applied Science in Hospitality Administration (B.A.S.H.A) -

Southern New Hampshire University
08.2009

Associate Degree in Hospitality and Tourism Management -

Montego Bay Community College
06.2008

Some College (No Degree) - Computer Science And Programming

Montego Bay Community College
Montego Bay, Jamaica

Skills

  • Excellent attention to detail
  • Proficient in Microsoft Office and constructing webpage using HTML code
  • Familiar with Navision, Sabre, Oracle, QuickBooks and Sales Force
  • Excellent at problem solving and decision making
  • Negotiation Skills
  • Project Management
  • Strong written and verbal Communication
  • Administrative Leadership
  • Information Collection
  • Database Management
  • Customer Service
  • MS Office
  • Project Support
  • CPR and First aid trained

Leadership Experience

Preschool Director-Organized meetings and community events, provided young adults with information, and collaborated with organizations to educate the community on improving their lives through health seminars.

Assistant Vice President- Assisted in leading the PTA, organized school events, supported educational initiatives, and worked closely with parents and staff to enhance the school community.

Volunteer Experience

  • Snellville Christian Church, 2023, Current
  • Britt Elementary Assistant Vice President of PTA
  • Bamboo Basic School, 2018, 2019

Timeline

Customs Analyst

Flexport
05.2021 - 01.2024

Enumerator

U.S. Census Bureau (Part-time)
07.2020 - 09.2020

Excursion/Operations Dispatch Supervisor

Nexus Tours
10.2016 - 01.2020

Customer Service Agent

AJAS Limited (JetBlue Airways)
05.2014 - 08.2016

Guest Service Agent

Ritz-Carlton
01.2012 - 01.2014

Bachelors of Applied Science in Hospitality Administration (B.A.S.H.A) -

Southern New Hampshire University

Associate Degree in Hospitality and Tourism Management -

Montego Bay Community College

Some College (No Degree) - Computer Science And Programming

Montego Bay Community College

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