Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
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Nicholet Thomas

Snellville,GA

Summary

Customer-focused professional with a background in hospitality management and expertise in logistics, customer service, and community engagement. Skilled in leadership, communication, and strategic planning, I seek a role where I can drive operational excellence and deliver impactful results.

Overview

7
7
years of professional experience

Work History

Customs Analyst

Montego Bay Community, College
Atlanta, Montego Bay, GA
05.2021 - 01.2024
  • Supported 8 cross-functional teams, facilitating over 200 international trade transactions monthly and managing import/export documentation with 100% compliance
  • Conducted training sessions for 25+ employees, ensuring trade law adherence
  • Led collaboration on new software design and implementation, achieving a 15% increase in operational efficiency
  • Resolved 95% of client issues proactively, surpassing satisfaction benchmarks and SOP compliance
  • Achieved 99.5% accuracy in data digitization
  • Managed import/export data for over 5,000 entries annually
  • Developed export control procedures aligned with U.S
  • Policies, reducing processing time by 20%
  • Assisted with preparation of post-entry documentation, including reconciliation reports and duty drawback claims
  • Analyzed commercial invoices, packing lists, bills of lading, certificates of origin and other import and export documents to ensure proper classification
  • Reviewed trade documents for accuracy and compliance with customs regulations., Managed high volumes of inbound calls, achieving a 95% resolution rate for customer complaints.

Operations Dispatch Supervisor

Nexus Tours
Montego Bay
10.2016 - 01.2020
  • Generated weekly reports for managers, managed Touristik Union International prepaid accounts, and dispatched 15+ tours daily, ensuring timely daily liquidations and end-of-day reports
  • Conducted monthly inventory checks, reducing stockouts by 15%
  • Monitored employee productivity weekly, identifying 20% improvement areas
  • Maintained accurate records for 50+ employees, including performance and attendance tracking
  • Coordinated workflows with other departments, enhancing team efficiency by
  • Trained 50+ new employees on company policies and led weekly meetings to assess progress and plan future actions.

School Director

Snellville Christian Church
  • I oversee educational and spiritual programs for children ages 1-5, ensuring a safe, faith-based learning environment
  • Key responsibilities include lesson planning, volunteer coordination, tracking enrollment and attendance, and maintaining compliance with state regulations
  • Success metrics focus on growth in participation, high parent satisfaction, and curriculum quality.

Assistant Vice President

  • Assisted in leading the PTA, organized school events, supported educational initiatives, and worked closely with parents and staff to enhance the school community.

Britt Elementary Assistant Vice President of PTA

Snellville Christian Church
01.2023
  • Bamboo Basic School, 2018, 2019.

Education

Bachelors of Applied Science - Hospitality Administration

Nicholet Thomas
08.2009

B.A.S.H.A - undefined

Southern New Hampshire University

Associate Degree - Hospitality and Tourism Management, Computer Science And Programming

Montego Bay Community College Some College
06.2008

Skills

  • WWW: Bold Profile
  • Skills
  • Excellent attention to detail
  • Proficient in
  • Microsoft Office
  • And constructing webpage
  • Using HTML code
  • Familiar with Navision, Sabre
  • Oracle, QuickBooks and Sales
  • Force
  • Excellent at problem solving
  • And decision making
  • Negotiation Skills
  • Project Management
  • Strong written and verbal
  • Communication
  • Administrative Leadership
  • Information Collection
  • Database Management
  • Customer Service
  • MS Office
  • Project Support
  • CPR and First aid trained
  • Record-keeping
  • Zoho
  • Good Telephone Etiquette

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementPaid time offWork-life balance401k matchHealthcare benefits

Timeline

Britt Elementary Assistant Vice President of PTA

Snellville Christian Church
01.2023

Customs Analyst

Montego Bay Community, College
05.2021 - 01.2024

Operations Dispatch Supervisor

Nexus Tours
10.2016 - 01.2020

School Director

Snellville Christian Church

Assistant Vice President

Bachelors of Applied Science - Hospitality Administration

Nicholet Thomas

B.A.S.H.A - undefined

Southern New Hampshire University

Associate Degree - Hospitality and Tourism Management, Computer Science And Programming

Montego Bay Community College Some College

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