Nicholette Dunlap
Baxter,MN
Summary
Driven Environmental Specialist with knowledge about urban and regional planning guidelines and procedures. Focused on improving resident and business owner lives through effective use of available land, facilities and resources.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Environmental Servies Specialist
Crow Wing County
05.2018 - Current
- Received "Out Performing" job performance on 2023 annual performance review. Receiving "Out Performing" job performance 3 out 5 annual performance reviews since 2018.
- Annual customer service survey - 98% positive review from the general public in 2023.
- Water & Wetland Protection; Make technical findings and recommendations on wetland functions and the resulting public values for all application requests. Review applications for completion and make recommendations on either approval, approval with conditions or denial.
- Provide technical guidance regarding the Wetland Conservation Act to general public. Assess water resources and identify needs and strategies for addressing those needs through Comprehensive Local Water Management Plan. Provide technical assistance to citizens, developers, and contractors in erosion/sediment control techniques and storm water best management practices.
- Land Use Permitting; Conduct inspections of properties within county jurisdiction for all regulated land use activities including site visits in support of the County Planning Commission and Board of Adjustment. Approve or deny land use permit applications submitted to the county.
- Respond to land use complaints through direct communication with complainant, inspection of the property, and communication with the involved property owner. Prepare written reports regarding alleged violation and proposed resolution. Issue citations and cease and desists orders as warranted. Prepare written reports for submission to the County Attorney's Office requesting prosecution of land use violations.
- Project Management: Perform consultations for contractors and landowners for upcoming projects. project planning, design, contract development, contract administration, and reporting.
- Customer Service: Respond to customer inquiries providing information and assistance relating to department programs and services in a professional and timely manner to ensure a high service environment.
- Collaboration and Coordination with Related Agencies: Collaborate and coordinate activities as necessary with other county departments and related outside agencies such as the Soil and Water Conservation District, Department of Natural Resources, municipalities and townships within the county, and other counties and state and federal agencies as necessary.
Owner
Eco Kids Care
08.2016 - 03.2018
- Managed financial aspects of daycare business, including budgeting, expense tracking, and revenue generation.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Streamlined daily operations by implementing efficient scheduling systems for both staff and students.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Stayed current on guidelines to maintain compliant program operations.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Continuously sought ways to improve daycare services and offerings by staying current with industry trends, attending conferences and workshops, and networking with fellow childcare professionals.
- Excellent communication skills, both verbal and written.
Sales Consultant
AT&T
01.2012 - 07.2016
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated new leads through networking and attending industry events.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Environmental Studies
Central Lakes College
Brainerd, MNSkills
- Professional and Courteous
- Strategic Planning
- Project Management
- Software Utilization
- Administrative background
- Operational Improvements
Certification
- Certified Professional Wetland Delineator - MN Board of Soil and Water - #1386 - Issued: 09/2021
- Certified SSTS Septic Inspector - MN Pollution Control Agency - C1558 - Issued: 09/2021
- Certified Erosion & Stormwater Installer - University of MN - Issued: 02/2024
Timeline
Environmental Servies Specialist
Crow Wing County
05.2018 - Current
Owner
Eco Kids Care
08.2016 - 03.2018
Sales Consultant
AT&T
01.2012 - 07.2016
Associate of Science - Environmental Studies
Central Lakes College
- Certified Professional Wetland Delineator - MN Board of Soil and Water - #1386 - Issued: 09/2021
- Certified SSTS Septic Inspector - MN Pollution Control Agency - C1558 - Issued: 09/2021
- Certified Erosion & Stormwater Installer - University of MN - Issued: 02/2024
Similar Profiles
Sylvia ErwinSylvia Erwin
Aquatic Invasive Species Watercraft Inspector at Crow Wing CountyAquatic Invasive Species Watercraft Inspector at Crow Wing County
Gabriel SmithGabriel Smith
CRM Developer at Crow Wing CountyCRM Developer at Crow Wing County
Ashley CatlinAshley Catlin
Social Worker at Crow Wing County Community ServicesSocial Worker at Crow Wing County Community Services