Nicholette Macheska
Red Wing,MN
Summary
Dynamic Office Administrator with extensive experience, excelling in customer engagement and administrative coordination. Proven ability to prioritize scheduling and manage confidential information while ensuring compliance with HIPAA regulations. Recognized for effective communication and teamwork, contributing to streamlined operations and enhanced patient satisfaction.
Overview
5
5
years of professional experience
Work History
Office Administrator/Dental Insurance Coordinator
Ripley Dental Care
04.2025 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
- Ability to handle confidential patient information.
- Assisted clients in understanding their rights under HIPAA laws through consultations, increasing satisfaction rates among patients concerned about privacy issues.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Verified insurance on several insurance websites, verified patients’ eligibility and benefits
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Answered heavy incoming calls and placed outgoing calls.
- Kept up with emails from other dental facilities in regards to patient’s records and referrals.
- Proficiency in Microsoft software and ability to learn Office-spec software.
- Proficient ability to tracked stock availability to order supplies for timely stock replenishment.
Office Administrator/Dental Insurance Coordinator
Midwest Dental
03.2024 - 02.2025
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Maintained strict adherence to HIPAA regulations and patient confidentiality guidelines within the practice.
Office Administrator/Dental Insurance Coordinator
Noesen & Associates Dental
01.2022 - 01.2024
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Accurately monitored inventory levels in order to accurately order supplies.
Administrative Coordinator
Mayo Clinic
01.2021 - 01.2022
- Served as a direct contact and resource to patients.
- Prepared the patient for their appointment by performing check-in procedures and rooming for providers.
- Collected patient vitals and completed pre-examination record information.
- Scheduled follow-up appointments.
- Managed the flow of patient materials.
- Communicated scheduling delays or changes.
- Assisted with wayfinding.
- Performed additional direct patient care duties as needed.
Education
Kadena High School
Okinawa JapanSkills
- Prioritization and scheduling
- Administrative coordination
- Data entry proficiency
- Customer engagement
- Schedule and calendar management
- Effective communication skills
- Teamwork and collaboration
- Understanding of HIPAA regulations
- Workplace safety
- Detail-oriented approach
Timeline
Office Administrator/Dental Insurance Coordinator
Ripley Dental Care
04.2025 - Current
Office Administrator/Dental Insurance Coordinator
Midwest Dental
03.2024 - 02.2025
Office Administrator/Dental Insurance Coordinator
Noesen & Associates Dental
01.2022 - 01.2024
Administrative Coordinator
Mayo Clinic
01.2021 - 01.2022
Kadena High School
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