Hi, I’m
NICHOLETTE WILSON
Orlando,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. I am someone determined to work hard, even when there are difficult tasks to accomplish. Looking forward to having an opportunity in your workforce.
Overview
3
years of professional experience
1
Certification
Work History
Tikka Shack
Server / Kitchen
03.2025 - Current
Job overview
- Provided high-quality customer service to sustain customer base and acquire new business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Trained new employees on internal customer relationship management systems, proper sales techniques, and customer interaction management.
RaceTrac
Sales Associate
02.2024 - 09.2024
Job overview
- Managed inventory levels and restocked shelves as needed.
- Processed transactions using a point-of-sale system.
- Performed opening and closing duties, including cash handling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in the marketplace.
South East Marine Construction
Receptionist
04.2023 - 06.2023
Job overview
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collated, bound and stored computer-generated reports.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Created professional correspondence using Microsoft Office programs.
- Coordinated company events with venues and advised staff of pertinent details.
- Scheduled travel arrangements for management and visiting guests when necessary.
- Greeted visitors and provided exceptional customer service at front desk.
Florida National Parks Association
Retail Store Manager
11.2021 - 02.2023
Job overview
- Collaborated with other managers in developing strategies to improve overall operations.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Set and update weekly work schedules to meet coverage demands by considering expected customer levels, planned promotions, and individual employee strengths.
- Recruited, interviewed, hired, trained, scheduled, evaluated, coached, and disciplined retail personnel.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Operated a multi-line telephone system to independently handle over fifty calls each day.
- Retained existing clients and developed a number of new accounts by extending high-quality and efficient support service.
Crystal Health and Rehab
CNA
01.2022 - 06.2022
Job overview
- Facilitated activities of daily living, personal hygiene management, feeding, and assisted patients in ambulation using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
BETHUNE-COOKMAN UNIVERSITYDaytona Beach, FL
Bachelor Of Science In Nursing from Nursing
08.2020
University Overview
- Did nursing for 3 years
- Related coursework: Air Force JROTC
Homestead Senior High SchoolHomestead, FL
Diploma from Nursing
06.2020
Skills
- Retail Operations
- Retail Management Software
- Scheduling and Coordinating
- First-aid and CPR
- Strong work ethic
- Data entry
- Guest engagement
- Exceptional customer service
Certification
BLS and CPR
Food Handlers
Timeline
Server / Kitchen
Tikka Shack
03.2025 - Current
Sales Associate
RaceTrac
02.2024 - 09.2024
Receptionist
South East Marine Construction
04.2023 - 06.2023
CNA
Crystal Health and Rehab
01.2022 - 06.2022
Retail Store Manager
Florida National Parks Association
11.2021 - 02.2023
BETHUNE-COOKMAN UNIVERSITY
Bachelor Of Science In Nursing from Nursing
Homestead Senior High School
Diploma from Nursing
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