Nicholi Walthall
Crofton,MD
Summary
Capable IT specialist experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Skilled IT professional with a background in systems administration, maintenance and end-user training.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
IT Specialist
Serco NA
WASHINGTON, DC
04.2023 - Current
- IT Support for Program Executive Office IWS 3.0 and 11.0
- Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
- As a SIPR Token Trusted Agent, manages the inventory of tokens, the cutting of tokens, Pin sets and resets for IWS 3, IWS 11, and 12
- Manages and administers shared drives, ensuring organized data storage, access controls, and data security.
- Asset management of IT equipment, conducting regular audits to ensure accurate records of over NMCI 300+ Machines
- Provide technical support to government employees, resolving IT issues and assisting with software, hardware, and network connectivity.
- Planning, executing, and managing IT projects for upgrades.
- Manage IT infrastructure to include server and network cabling and accessibility.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Answered user inquiries to resolve computer software or hardware operation problems.
Recruiter/Benefits Advisor/Onboarding Specialist
U.S. Navy
Washington, DC
07.2016 - 02.2023
- Attended recruitment events and networked
- Informed potential students about admissions requirements, program benefits and financial aid processes
- Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
- Exceeded customer satisfaction by finding creative solutions to problems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Sonar Technician/Electrician
U.S. Navy
Washington, DC
03.2010 - 02.2023
- Hardware and software updates
- System Administration
- Equipment repair
- Software upgrades
- Handled secret and classified information with utmost discretion as per military protocols
- Server monitoring
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Technical troubleshooting
- Performed routine maintenance on sonar systems to verify and maintain proper functioning
- Maximized team performance by training 10 personnel in sonar procedures, acoustic equipment and in anti-terrorism watch positions
- Coordinated training schedules and filed crucial administrative paperwork
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Hardware configuration
- Operated and maintained electronic systems by using equipment such as oscilloscope, Multimeter, software to perform testing, trouble shooting and maintenance task
- Set up standard test apparatus or devices to test equipment circuitry and conduct functional, operational and environmental tests
- Checked functioning of new equipment to evaluate system performance
- Trained users to operate and manage hardware and software.
Sales Rep
T-Mobile US Inc.
Waldorf, MD
05.2007 - 03.2010
- Provided customers with recommendations to promote brand effectiveness and product benefits
- Introduced customers to new offerings and updated accounts
- Cross-sold additional products and services to purchasing customers
- Prepared and processed contracts and order forms for new and existing customers
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies
- Followed up after sales to assess satisfaction and identify ongoing requirements
Education
Bachelor of Science - Computer And Information Systems
Post University
Waterbury, CT03.2025
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD2005
Skills
- Secuirty Certified
- Strong attention to detail
- Attentive listening
- Strong verbal communicator
- Client relationship management
- Applicant qualifying
- Eligibility assessments
- Data collection and analysis
- Computer operations and maintenance
- Upper-level management training
- Microsoft Office
- Customer service
- Multitasking
- Personnel information systems
- Recruitment and hiring
- Good work ethic
- Technical Troubleshooting
Certification
- CompTIA Security+ Certified CE - August 22, 2023
Timeline
IT Specialist
Serco NA
04.2023 - Current
Recruiter/Benefits Advisor/Onboarding Specialist
U.S. Navy
07.2016 - 02.2023
Sonar Technician/Electrician
U.S. Navy
03.2010 - 02.2023
Sales Rep
T-Mobile US Inc.
05.2007 - 03.2010
Bachelor of Science - Computer And Information Systems
Post University
High School Diploma -
Frederick Douglass High School
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