Nicholle Renwick
Pecatonica,IL
Summary
People orientated customer service professional with demonstrated success in time sensitive productions
Multi-faceted de-escalator that can successfully bridge gaps in communication and experience levels
Skilled at taking detailed customer requirements and translating them into workable solutions for highly demanding clientele
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 10 years.
Overview
12
12
years of professional experience
Work History
Customer Service
Parker Hannifin Corp.
07.2023 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service
IMI Precision Engineering-Norgren
10.2017 - 12.2022
- Answered incoming calls and emails from current and new customers
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Responsible for managing and mitigating customer service complaints and issues. Routinely document and escalate issues to appropriate departments and stakeholders.
- Participates in root cause investigation meetings to provide voice of the customer perspective
- Assist factory and other departments when needed and able
Barn Manager
Equustock
02.2014 - 09.2017
- Monitored overall health and well-being of 7 horses, paying attention to signs of concern.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Preserved property by mowing,and moving hay to proper storage locations.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
Office Assistant
Hulick Metals
03.2012 - 02.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
High School Diploma -
Guilford High School
Rockford, IL05.2008
Skills
- Telephone Etiquette
- Data Entry
- Issue Resolution
- Organizational Skills
- Complaint Handling
- Positive Attitude
- Effective Communication
- Multitasking
Timeline
Customer Service
Parker Hannifin Corp.
07.2023 - Current
Customer Service
IMI Precision Engineering-Norgren
10.2017 - 12.2022
Barn Manager
Equustock
02.2014 - 09.2017
Office Assistant
Hulick Metals
03.2012 - 02.2014
High School Diploma -
Guilford High School
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