Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicholos MacGregor

Nicholos MacGregor

Bluff City,Tennessee

Summary

Experienced professional with a solid management background specializing in operational excellence and driving growth. Recognized for fostering effective team collaboration and seamlessly adapting to evolving requirements. Skilled in coordinating high-stakes operations, ensuring compliance, and boosting productivity. Dependable leader with a results-driven mindset and dedication to ongoing enhancement.

Overview

16
16
years of professional experience

Work History

Central Station Manager

Fleenor Security Systems
04.2013 - 07.2025
  • Led cross-functional teams in alarm monitoring, customer service, sales support, and data entry within the security industry.
  • Overseen 24/7 central station operations, ensuring rapid response to security events, and maintaining high service standards.
  • Skilled in team leadership, client communication, KPI management, and performance improvement strategies.
  • Streamlining workflows, enhancing customer satisfaction, and driving operational efficiency across departments.
  • Directed daily operations of central station, ensuring adherence to security protocols and procedures.
  • Developed and implemented strategic plans to drive business growth and achieve organizational objectives.
  • Implemented training programs for new personnel, enhancing overall team performance and client service quality.

Shift Manager

Hardees
08.2011 - 12.2012
  • Conducted staff scheduling to meet demand while maintaining labor cost efficiency.
  • Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
  • Oversaw cash handling procedures, maintained accurate records, and minimized discrepancies in daily financial reports.
  • Trained and mentored staff, enhancing team performance and customer satisfaction levels.
  • Oversaw daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored team members on best practices and operational procedures.

Front-End Manager

Food City
12.2009 - 08.2011
  • Led front-end operations, ensuring efficient workflow and high-quality customer service.
  • Trained and mentored team members on best practices and operational standards.
  • Developed scheduling strategies to optimize staffing levels during peak hours.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

Education

MBA - Business

Liberty University
Lynchburg, VA
05.2025

Bachelor of Science - Geography

East Tennessee State University (ETSU)
Johnson City, TN
05.2015

Associate of Science - Geography

Northeast State Community College (NSCC)
Blountville, TN
05.2013

Skills

  • Effective team leadership
  • Performance assessment strategies
  • Customer service leadership
  • Strategic workforce planning
  • Customer satisfaction analysis
  • Effective problem resolution
  • Cross-functional teamwork
  • Sales lead development
  • Quality assessment
  • Strategic decision-making

Timeline

Central Station Manager

Fleenor Security Systems
04.2013 - 07.2025

Shift Manager

Hardees
08.2011 - 12.2012

Front-End Manager

Food City
12.2009 - 08.2011

MBA - Business

Liberty University

Bachelor of Science - Geography

East Tennessee State University (ETSU)

Associate of Science - Geography

Northeast State Community College (NSCC)

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