Nicholos White
Atlanta,United States
Summary
Dynamic IT professional with over 5 years of hands-on experience in systems administration, infrastructure support, and technical troubleshooting within enterprise environments. Recognized for effectively resolving complex issues related to network connectivity, VPNs, DNS, and system performance while ensuring high reliability and uptime. Possesses a robust background in managing infrastructure and supporting end-to-end systems, complemented by expertise in networking technologies such as VLANs, routing, and LAN/WAN troubleshooting. Actively engaged in building and testing network scenarios in a home lab using GNS3 and Proxmox, with a current focus on obtaining CCNA certification and transitioning into a Network/Infrastructure Engineer role to leverage practical networking skills in a production setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Operations & Support
EyeQ Monitoring
10.2025 - Current
- Configured and maintained local area networks (LAN) to ensure optimal performance and reliability.
- Monitored network usage and security protocols to identify vulnerabilities and implement corrective measures.
- Conducted regular system updates and backups to safeguard data integrity and availability.
- Assisted in troubleshooting network-related issues, enhancing response times and minimizing downtime.
- Optimized network reliability and efficiency through effective troubleshooting of connectivity issues.
IT Administrator
IDR, Inc.
04.2025 - 08.2025
- Provide tier 1 and tier 2 technical support across campus, ensuring system stability and high availability for end users
- Freshworks ticketing platform, prioritizing and resolving incidents in accordance with SLA requirements
- Execute OS imaging and deployment across multiple endpoints using standardized configuration tools
- Manage user accounts, permissions, and device access during onboarding/offboarding, ensuring compliance with institutional policies
Information Technology Specialist
Allison Smith Company LLC
04.2023 - 03.2025
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Assisted in system installations and upgrades, improving overall IT infrastructure performance.
- Collaborated with cross-functional teams to implement IT solutions that supported organizational objectives.
- Managed inventory of IT assets, optimizing resource allocation and reducing costs associated with procurement processes.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
Field Service Support Specialist
RaceTrac
09.2022 - 04.2023
- Coordinated communication between service teams and clients to enhance satisfaction.
- Implemented process improvements, reducing response times for service requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelor of Science - Information Technology
Western Governors University
04-2026
Skills
- Database querying
- Project coordination
- Lifecycle project coordination
- Network management
- LAN technology expertise
- Layer-2/3 protocols
- IP addressing and subnetting
- OSPF routing
- IP services
- DNS implementation
- Network Troubleshooting Abilities
- Firewall functionality
Certification
- CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Project+
ITIL (ITIL Foundation)
Linux Essentials
Timeline
Network Operations & Support
EyeQ Monitoring
10.2025 - Current
IT Administrator
IDR, Inc.
04.2025 - 08.2025
Information Technology Specialist
Allison Smith Company LLC
04.2023 - 03.2025
Field Service Support Specialist
RaceTrac
09.2022 - 04.2023
Bachelor of Science - Information Technology
Western Governors University
Contact
- 3693 Saturn Drive NW Atlanta, Ga 30331
- 3478305110 (Mobile)
- White.Nicholos12@gmail.com
- Www.linkedin.com/in/nicholos-white-1a12531b4 (LinkedIn)