Customer Service Representative
11 MonthsLee Health | 04.2022 - 03.2023
- Managed scheduling and coordination of appointments, optimizing workflow efficiency for the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.