Nicholus Gleason
Florissant,MO
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
12
12
years of professional experience
Work History
Bar Manager
Big Belly Deli
Florissant , MO
07.2024 - Current
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Restocked beer and liquor regularly and after special events.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored cash intake to reduce discrepancies.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Reorganized bar stations to streamline service flow.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Management
Sonic
Warrensburg, MO
05.2019 - 05.2025
- Developed and implemented project management plans, including budgeting, scheduling, and risk management.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Implemented quality control measures to uphold company standards.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Sales Associate
Red Bull
Earth City, MO
05.2024 - 05.2024
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Inventory Specialist
BesaMe Wellness
Warrensburg , Missouri
07.2021 - 12.2021
- Maintained accurate and up-to-date inventory records.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated logistics for inventory movement between locations.
- Participated in physical inventory counts to keep information accurate and current.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Managed inventory levels to ensure optimal stock at all times.
- Inspected incoming materials for damage.
- Conducted regular inventory audits to maintain accuracy.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Monitored stock levels to ensure availability of products.
- Analyzed inventory trends to forecast future needs and prevent overstock.
- Developed and implemented effective inventory control systems.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Traced missing material and shipments through vendor and customer communications.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Utilized inventory management software for tracking and reporting purposes.
- Provided support during internal audits related to material management processes.
- Entered information into system to update status reports.
- Implemented cost-saving strategies to reduce overhead expenses.
Manager Trainee
Sonic
Warrensburg, MO
08.2015 - 05.2019
- Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep.
- Assist with new employee orientation and training
- Comply with all company policies, procedures, and operational standards
- Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
- Lead shift meetings
- Report customer or employee complaints/issues to the manager on duty
- Regular attendance
Crew Member
Sonic
Warrensburg, MO
06.2013 - 08.2015
- Taking orders and making accurate changes quickly
- Providing food service to our guests with enthusiasm
- Packaging all menu items and checking for product quality and consistency
- Preparing drinks and ice cream treats
- Preparing food orders, cooking on the grill, operating the fry station as needed
- Cleaning the drive-in restaurants including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas
Education
Bachelor of Science - Public Relations And Strategic Communication
University of Central Missouri
Warrensburg, MO05-2022
Skills
- Inventory management
- Quality control
- Marketing and sales experience
- Customer service
- Hospitality and accommodation
- Marketing plan development
- Promotional strategies
- Sales forecasting
- Event coordination
- Team leadership
- Sales promotion
- Vendor management
- Storytelling
Accomplishments
- Harmon college of business
Timeline
Bar Manager
Big Belly Deli
07.2024 - Current
Sales Associate
Red Bull
05.2024 - 05.2024
Inventory Specialist
BesaMe Wellness
07.2021 - 12.2021
Management
Sonic
05.2019 - 05.2025
Manager Trainee
Sonic
08.2015 - 05.2019
Crew Member
Sonic
06.2013 - 08.2015
Bachelor of Science - Public Relations And Strategic Communication
University of Central Missouri
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