Summary
Overview
Work History
Education
Skills
Timeline
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Nicia Burns

Pleasant View, Ut

Summary

Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Parris RV. Proven track record in enhancing customer satisfaction and retention through effective communication and service recommendations. Adept at multitasking and workflow management, consistently exceeding sales targets while fostering client rapport and resolving complaints efficiently.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Service Advisor

Parris Rv
08.2021 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in coordinating service schedules to optimize workflow and minimize wait times.
  • Maintained accurate records of customer interactions and service requests in digital systems.
  • Collaborated with technicians to ensure timely completion of service tasks and client follow-ups.
  • Educated customers on vehicle maintenance and service options to enhance satisfaction and retention.
  • Adapted quickly to new software tools for managing appointments and customer communications effectively.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Service Advisor

Sierra Rv
04.2015 - 07.2021
  • Managed customer inquiries, providing accurate information on services and products.
  • Coordinated service appointments, optimizing schedules for efficiency and customer satisfaction.
  • Resolved customer complaints, ensuring effective communication and timely follow-up actions.
  • Collaborated with technicians to facilitate seamless service delivery and improve workflow processes.
  • Trained new staff on service protocols and customer interaction best practices.
  • Maintained detailed records of service transactions, ensuring data accuracy and compliance with protocols.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Education

High School Diploma - Buusness

Bonneville High
Ogden, UT
05.1991

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Handling customer complaints
  • Team player mentality
  • Complaint resolution
  • Service scheduling
  • Price quoting
  • Goal-oriented mindset
  • Workflow management
  • Client rapport
  • Repairs scheduling
  • Documentation and reporting
  • Quality control
  • Data entry
  • Customer retention
  • Warranty claims process management
  • Quality inspection
  • Sales expertise
  • Work order interpretation
  • Conflict resolution

Timeline

Service Advisor

Parris Rv
08.2021 - Current

Service Advisor

Sierra Rv
04.2015 - 07.2021

High School Diploma - Buusness

Bonneville High

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Nicia Burns