Nick Absalon
Keller,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Netfor, Inc.
11.2022 - Current
- Helped clients and customers with friendly, knowledgeable demeanor
- Managed tickets with detailed descriptions for problem tracking and escalations
- Assisted with creating new troubleshooting knowledge and improved existing documentation.
Delivery Driver
Mark of Excellence Pizza Co.
03.2020 - 08.2022
Education
B.A. in Computer Science (In Progress) -
University of North Texas
Denton, TXSkills
- C
- Delivery driver experience
- Writing skills
- Software troubleshooting
- Computer networking
- Proofreading
- Java
- Python
- Customer service
- VMWare
- Shell Scripting
- Technical support
Certification
- Driver's License, Present
- CompTIA A+, 09/01/22, "A+ is the starting point for a career in IT. The performance-based exams certify foundational IT skills across a variety of devices and operating systems." - CompTIA website
Assessments
- Learning agility, 08/01/22, Proficient, Learning and applying new information
- Technical support: Customer situations, 08/01/22, Proficient, Responding to technical support situations with sensitivity
- Attention to detail, 08/01/22, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
- Typing, 08/01/22, Proficient, Transcribing text
- Working with MS Word documents, 08/01/22, Proficient, Knowledge of various Microsoft Word features, functions, and techniques
- Basic computer skills, 08/01/22, Proficient, Performing basic computer operations and troubleshooting common problems
- Proofreading, 08/01/22, Proficient, Finding and correcting errors in written texts
- Technical support, 08/01/22, Proficient, Performing software, hardware, and network operations
Personal Information
Relocation: Anywhere
Timeline
Technical Support Representative
Netfor, Inc.
11.2022 - Current
Delivery Driver
Mark of Excellence Pizza Co.
03.2020 - 08.2022
B.A. in Computer Science (In Progress) -
University of North Texas
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