Nick Austad
Mission Viejo,CA
Summary
Strategic and results-driven Applications Analyst IV with extensive experience in business systems analysis, process optimization, and technical leadership. Proven track record of driving enterprise-level projects, leading cross-functional teams, and delivering data-driven solutions to enhance operational efficiency. Adept at mentoring, stakeholder engagement, and aligning technical initiatives with business goals. Strong expertise in automation workflows, core banking platforms, and system integrations with a focus on continuous improvement.
Overview
18
18
years of professional experience
Work History
Applications Analyst IV
Orange County’s Credit Union
Santa Ana, CA
04.2016 - Current
- Support enterprise application management for Symitar, Xperience, Synapsys, Synergy, ImageCenter, and other systems.
- Develop and manage complex OpCon automation schedules to streamline deposit processes, including ACH and wire transfers.
- Train new hires from the Applications and Service Desk teams on technical systems, processes, and best practices to ensure effective onboarding and team integration.
- Assisted with hiring new team members by participating in interview processes and providing input on candidate selection.
- Administer DocuSign, designing Envelope Templates and integrating with Synergy for automated document management.
- Collaborate with stakeholders to gather business requirements and align system enhancements with organizational goals.
- Delivered a 15-minute presentation on Technical and Digital Transformation as part of the Leaders in Action Program.
- Serve as the primary administrator for SharePoint, managing permissions and enhancing collaboration.
- Oversee over 100 Security Privilege Groups, ensuring compliance and optimized user access.
- Create technical design documentation, including Dataflow Diagrams.
- Regularly attended the Symitar Education Conference (SEC) hosted by Jack Henry.
Help Desk Administrator
Orange County’s Credit Union
Santa Ana, CA
03.2008 - 04.2016
- Provided Tier 1 and Tier 2 technical support, resolving hardware and software issues for workstations, printers, cash dispensers, check scanners, and more.
- Played a critical role in transitioning financial core system from XP to Symitar, managing system configurations, deployments, and delivering comprehensive on-site technical training for staff.
- Maintained XP core system operations using Automatic Job Scheduler (AJS).
- Acted as the sole Help Desk administrator on Saturdays, independently managing high call volumes and coordinating system operations across branches.
- Coordinated system rollouts, ensuring alignment with business goals.
- Traveled to branches to support hardware issues, replace parts in card embossers, and perform other technical support tasks related to branch equipment and infrastructure.
Help Desk Representative
Wescom Credit Union
Anaheim Hills, CA
02.2007 - 01.2008
- Supported technical operations across multiple branches, handling remote assistance through VNC, on-site troubleshooting, and networking tasks like configuring switches
- Led the technical transformation for five branches during Wescom’s acquisition of a San Diego credit union, coordinating system rollouts, rebranding, and training for new employees
- Designed and deployed training rooms in branches, facilitating hands-on learning for newly merged staff
- Oversaw a multi-branch signature pad replacement project, customizing installations to meet security standards and branch-specific needs
Education
Some College (No Degree) - Computer Information Systems
California State University, Fullerton
Fullerton, CASkills
- Business Systems Analysis
- Project Management
- Data Analysis & Reporting
- Automation & Workflow Tools
- Enterprise Application Support
- Technical Documentation
- Stakeholder Engagement
- Security & Compliance
- Collaboration Tools
- Leadership & Development
Timeline
Applications Analyst IV
Orange County’s Credit Union
04.2016 - Current
Help Desk Administrator
Orange County’s Credit Union
03.2008 - 04.2016
Help Desk Representative
Wescom Credit Union
02.2007 - 01.2008
Some College (No Degree) - Computer Information Systems
California State University, Fullerton
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