Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR - Customer Service Representative
Morley/Blue Cross Blue Shield, Remote
02.2022 - Current
Assist in two separate departments between Blue Cross Blue Shield and Premera Medicare advantage.
Answered constant flow of customer and provider calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Investigated and resolved accounting, service and delivery concerns.
Assistant Manager
ThinkGeek / GameStop
04.2018 - 08.2019
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Authorized Retailer
Cricket Wireless
02.2017 - 03.2018
Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Recommended complementary purchases to customers, increasing revenue.
Worked to meet or exceed special targets for sales and specific product promotions.
Customer Service Representative Team Lead at Morley INC./Blue Cross Blue Shield Of MichiganCustomer Service Representative Team Lead at Morley INC./Blue Cross Blue Shield Of Michigan