Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nick Beaushaw

Midland,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

CSR - Customer Service Representative

Morley/Blue Cross Blue Shield, Remote
02.2022 - Current
  • Assist in two separate departments between Blue Cross Blue Shield and Premera Medicare advantage.
  • Answered constant flow of customer and provider calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved accounting, service and delivery concerns.

Assistant Manager

ThinkGeek / GameStop
04.2018 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Authorized Retailer

Cricket Wireless
02.2017 - 03.2018
  • Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for sales and specific product promotions.

Education

High school Diploma -

Bay Arenac Community High School
2015

Skills

  • Report Generation
  • Account Updating
  • Consultative Sales
  • Information Security
  • Data Entry
  • Data Collection
  • Call Management
  • Critical Thinking

Timeline

CSR - Customer Service Representative

Morley/Blue Cross Blue Shield, Remote
02.2022 - Current

Assistant Manager

ThinkGeek / GameStop
04.2018 - 08.2019

Authorized Retailer

Cricket Wireless
02.2017 - 03.2018

High school Diploma -

Bay Arenac Community High School
Nick Beaushaw