Nick Beaushaw
Midland,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR - Customer Service Representative
Morley/Blue Cross Blue Shield, Remote
02.2022 - Current
- Assist in two separate departments between Blue Cross Blue Shield and Premera Medicare advantage.
- Answered constant flow of customer and provider calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved accounting, service and delivery concerns.
Assistant Manager
ThinkGeek / GameStop
04.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Authorized Retailer
Cricket Wireless
02.2017 - 03.2018
- Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for sales and specific product promotions.
Education
High school Diploma -
Bay Arenac Community High School
2015
Skills
- Report Generation
- Account Updating
- Consultative Sales
- Information Security
- Data Entry
- Data Collection
- Call Management
- Critical Thinking
Timeline
CSR - Customer Service Representative
Morley/Blue Cross Blue Shield, Remote
02.2022 - Current
Assistant Manager
ThinkGeek / GameStop
04.2018 - 08.2019
Authorized Retailer
Cricket Wireless
02.2017 - 03.2018
High school Diploma -
Bay Arenac Community High School
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