SmartSheet
Hi, I’m
Nick Brackett
Knoxville,TN
“You do not rise to the level of your goals. You fall to the level of your systems.”
James Clear
Summary
Driven and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to serve to ensure the success of the team, producing the most efficient path forward in achieving goals.
Overview
20
years of professional experience
Work History
Crosscountry Mortgage Inc
Sales Manager / Pipeline Manager
03.2022 - Current
Job overview
- Built our own CRM through SmartSheet which incudes automations, workflow triggers and reminders to assure that all leads are managed effectively.
- Eliminated the use of Salesforce within our team for lead management through my custom built CRM, saving unnecessary costs for the branch.
- Integral part in rolling out this CRM lead management system to multiple branches across the country to manage thousands of leads from a central location.
- Oversaw the distribution of leads and the management of those leads by team members.
- Implemented lead generation through QR code linked forms and a system of tracking the originating source of all leads to gauge the effectiveness of marketing.
- Increased sales revenue by optimizing workflows and standard procedures to improve the team's efficiency
- Streamlined follow-up processes for improved efficiency, resulting in higher conversion rates.
- Effectively trained team members to adapt to the system and use it effectively to increase their conversion ratios.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on mortgages and our unique features and offerings.
Self-employed
Physique Coach - Sole Proprietor
12.2018 - Current
Job overview
- Converted 90% of inquiries into active clients.
- Developed successful systems to generate significant weight loss for over 30 clients.
- Demonstrated excellent interpersonal skills to motivate clients towards reaching their goals even through difficult circumstances.
- Created and maintained detailed spreadsheets to track client data, analyze progress and make adjustments.
- Troubleshooting issues and implementing creative solutions that accounts for psychology of each client to assure individualized success.
- High attention to detail to assure that most efficient techniques are used to reach goals.
- High client retention rate until client goals are achieved.
- 100% customer satisfaction.
Amazon
Amazon Prime Shopper
11.2020 - 04.2024
Job overview
- Worked with managers to identify deficiencies in workflow to improve staging time, which was implemented site-wide.
- Analyzed pick path options for most efficient path which managers plan to implement in near future.
- One of top Unit Per Hour performers onsite, consistently averaging over 105 UPH.
- Consistently tested, timed and adjusted procedures to work in most efficient way possible.
- Displayed exceptional work ethic and commitment to excellence.
- High awareness of surroundings and initiative to assist managers in solving problems.
NY State Solar
Outreach Field Trainer
08.2021 - 02.2022
Job overview
- Promoted from outreach agent to outreach field trainer in three weeks due to my ability to train and motivate effectively.
- Developed door-to-door training strategies for outreach agents based on personal experience in the field.
- Improvised door-to-door approaches based upon the personality and experience of each outreach agent to draw upon their strengths.
- Onboarded new hires and evaluated their progress in the field.
- Evaluated employee progress and provided constructive feedback to ensure long-term success.
Self-employed
Alpha Trainer and Group Leader
09.2014 - 05.2019
Job overview
- Pioneered Alpha in Chiang Rai, running over 10 Alpha Courses in three different languages.
- Regular public speaking with over 50 public appearances sharing with groups as large as 1,200 people.
- Oversaw largest ever Alpha Weekend gathering in northern Thailand with nearly 100 people in attendance.
- Trained individuals and organizations to set-up and run Alpha and to facilitate and host dynamic small groups ensuring multiplication of Alpha groups in northern Thailand.
Dignity for Children Foundation
Cafe Manager
01.2004 - 04.2011
Job overview
- Handled all business administration functions and operations including marketing and sales.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated and taught dozens of classes to urban poor children and refugees to provide them with marketable skills.
- Assisted in set-up of small business for Somalian refugees.
Education
Menno HenselmansOnline
Henselmans Personal Training Course Certification
2018
Bayesian BodybuildingOnline
Bayesian Personal Training Certification
2016
Kollege Damansara UtamaKuala Lumpur, Malaysia
Diploma in Culinary Arts
07.2011
University Overview
- Completed professional development in Culinary Arts
- Relevant Coursework Completed: Food Safety, Management & Hospitality, HAACP certification
Skills
- Integrity
- Excellent Work Ethic & Attention to Detail
- Project Management
- Sales
- Interpersonal Communication
- High Level SmartSheet Creator
- Organization and Time management
- Process Analysis and Workflow Optimization
- Public speaking
- Innovation
- Analytical skills
- Conflict resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office Suite
Encompass
Timeline
Sales Manager / Pipeline Manager
Crosscountry Mortgage Inc
03.2022 - Current
Outreach Field Trainer
NY State Solar
08.2021 - 02.2022
Amazon Prime Shopper
Amazon
11.2020 - 04.2024
Physique Coach - Sole Proprietor
Self-employed
12.2018 - Current
Alpha Trainer and Group Leader
Self-employed
09.2014 - 05.2019
Cafe Manager
Dignity for Children Foundation
01.2004 - 04.2011
Menno Henselmans
Henselmans Personal Training Course Certification
Bayesian Bodybuilding
Bayesian Personal Training Certification
Kollege Damansara Utama
Diploma in Culinary Arts
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