Summary
Overview
Work History
Education
Skills
Certification
Professional references
Timeline
Generic
Nick Brannock

Nick Brannock

Albuquerque,NM

Summary

-Embracing solutions, Not excuses-Hardworking Operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering 10 years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity.

Communication is critical in a well-oiled machine. Always put forth a professional attitude and a significant ability to be a team player. Over the years, gained a wealth of knowledge in many fields. Most recently, I’ve mainly traveled the country, intercity and remote locations working on both the A&E side and construction side of telecommunications. To better understand in later years the overall general construction, elevated heights of 500+ feet. Proud member of the IBEW (International Brotherhood of Electrical workers): high voltage Transmission, Distribution, and substation electrical line work. My roles have varied in different types of aerial construction including but not limited to: MICROSOFT, EXCEL, WORD, POWERPOINT, OUTLOOK, TEAMS, WINDOWS 11, ADOBE, ZOOOM, PRETRIP INSPECTION VIA ZONAR, RAKEN REPORTS AND SEVERAL OTHERS.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Live Operator Specialist

Live Ops
10.2021 - Current
  • Answering technical questions for customer
  • Troubleshooting program/systems issues
  • I am working on multiple contracts at a time as an independent contractor
  • Customer service with all related issue
  • Resolved customer complaints regarding operational issues promptly
  • Maintained production and quality documentation.
  • Inspected finished products to verify conformity to quality standards.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.

Owner/Founder Locksmith

Machine Ink. LLC
Albuquerque, NM
01.2020 - Current
  • Home & Auto Emergency Roadside and Rapid Response Vehicle Transportation/Towing
  • Repair and installation of locks, Key cutting and programming
  • Providing 24-hour emergency service, multitasking, answering calls qualifying customers for billing coordinating what services will be needed while scanning inventory
  • Roadside assistance/towing
  • Responsible for all aspects of business ownership
  • Strong focus on completing work safely, quickly, and efficiently
  • Managed daily operations of business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Foreman

Spectrum Services Inc
08.2022 - 12.2022
  • Worked closely with upper management as a consultant on how to manage crews to be more self-reliant and ensuring no recordable incidents
  • Structural upgrades
  • T-Mobile new builds, Colocation
  • Developed and implemented safety protocols for the team.
  • Monitored job progress and ensured completion within budget constraints.
  • Coordinated with other departments to ensure project deadlines were met.
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Trained new employees in safety regulations, operational procedures, and company policies.

Lead Field Security Engineer

Beacon
01.2022 - 07.2022
  • Was brought on board for the initial startup of Beacon Communications in the DSW
  • Completed 4 major projects for Presbyterian and University of New Mexico Hospital (UNMH)
  • Pulling wire, installing new devices, decommissioning old devices, integration of new software, testing systems throughout, final inspections
  • Appointed to educate and instill core values for all new employees on how to troubleshoot and test devices and equipment the nurse call/alarm system for the entire state of new Mexico’s presbyterial hospitals and clinics also (UNMH)
  • Developed and implemented preventive maintenance procedures for equipment and systems.
  • Provided technical support to customers during installation, operation and maintenance of equipment.
  • Troubleshot complex hardware and software issues onsite at customer locations.
  • Monitored performance metrics of systems to ensure optimal efficiency and reliability.
  • Ensured compliance with applicable standards, codes, regulations, policies, and procedures.
  • Prepared cost estimates for implementation projects based on available data sources.

UberEATS Driver

Uber Technologies, Inc
11.2020 - 05.2021
  • Completed on-time deliveries by choosing the best, most efficient routes
  • Strong attention to detail on customer orders and time management
  • Quickly and accurately respond on short notice
  • Worked extended hours at a high level of efficiency
  • Actively communicated with customers and merchants
  • Multi-tasked in a pressured environment
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

High Voltage Lineman

Wilson Construction Co
05.2020 - 09.2020
  • Installation of distribution poles in hot primary 3 phase circuits
  • Installation and decommission of 3 pot banks, capacitor banks, SCADA switches Phase in transformers
  • Relocation of customer service while keeping energy on
  • Performed voltage tests on transformers, circuit breakers and other electrical components to ensure proper operation.
  • Calculated load requirements for power distribution systems based on customer needs.
  • Repaired faulty wiring, replaced defective components and adjusted settings to restore normal operations of high-voltage systems.
  • Operated heavy machinery such as cranes, lifts or forklifts when necessary.
  • Trained less experienced personnel in safety procedures and technical operations.
  • Worked closely with engineers and other professionals to ensure quality control standards are met.
  • Adhered to safety guidelines when working around hazardous materials or conditions.

Education

Associates Degree - Business Management, Marketing, and Related Support

01.2022

Skills

  • Problem-Solving
  • Attention to Detail
  • Effective Communication
  • Teamwork and Collaboration
  • Maintenance and Repair
  • Analytical Thinking
  • Continuous Improvement
  • Contract Management
  • Warehouse Operations
  • Customer Service
  • Staff Management
  • Issue Resolution
  • Work Scheduling
  • Data Entry
  • Troubleshooting
  • Facility Maintenance
  • Construction Management
  • Equipment Maintenance
  • Equipment Operation
  • Safety Compliance
  • Project Management

Certification

OSHA GC (GENERAL CONSTRUCTION) 10HR OSHA ET&D (ELECTRICAL TRANSMISSION & DISTRIBUTION) 10HR DL CLASS A CDL (COMMERCIAL DRIVERS LICENSE) ARIEAL MANBASKET CONFINED SPACE TRAINING EXO THEMIC WELDING (CAD WELDING) COMPATENTE RIGGER & REGGING PROCEDURS

Professional references

  • Luis Santiago
  • T-Mobile facility specialist
  • 505-363-7303
  • Stephanie Keams
  • Intel Electrical Engineer
  • 505-440-3099
  • Albert Sanchez
  • Cupertino, IBEW Local 611 Journeyman Electrician
  • 505-267-9837

Timeline

Foreman

Spectrum Services Inc
08.2022 - 12.2022

Lead Field Security Engineer

Beacon
01.2022 - 07.2022

Live Operator Specialist

Live Ops
10.2021 - Current

UberEATS Driver

Uber Technologies, Inc
11.2020 - 05.2021

High Voltage Lineman

Wilson Construction Co
05.2020 - 09.2020

Owner/Founder Locksmith

Machine Ink. LLC
01.2020 - Current

Associates Degree - Business Management, Marketing, and Related Support

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Nick Brannock