Hi, I’m
NICK BRANNOCK
Entrepreneur/ small business owner
Albuquerque,NM
Summary
Embracing solutions, Not excuses. communication is critical in a well-oiled machine. Always put forth a professional attitude and a significant ability to be a team player. Over the years,gained a wealth of knowledge in many fields. Most recently, Traveled the country, intercity and remote locations working on both the A&E side and construction side of telecommunications. To better understand in later years the overall general construction, elevated heights of 500+ feet. Proud member of the IBEW (International Brotherhood of Electrical workers): high voltage Transmission, Distribution, and substation electrical line work.Roles have varied in different types of aerial construction Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
13
years of professional experience
1
Certification
Work History
Live OpsAlbuquerque, NM
Live Operator Specialist
10.2021 - Current
Job overview
- Answering technical questions for customer
- Troubleshooting program/systems issues
- I am working on multiple contracts at a time as an independent contractor
- Customer service with all related issues
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Provided on-the-job training to newly hired workers and team members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Machine Ink LLCAlbuquerque, NM
Owner/Founder Locksmith
01.2020 - Current
Job overview
- Home & Auto Emergency Roadside and Rapid Response Vehicle Transportation/Towing
- Repair and installation of locks, Key cutting and programming
- Providing 24-hour emergency service, multitasking, answering calls qualifying customers for billing coordinating what services will be needed while scanning inventory
- Roadside assistance/towing
- Responsible for all aspects of business ownership
- Strong focus on completing work safely, quickly, and efficiently
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Spectrum Services IncAlbuquerque, NM
Foreman
08.2022 - 12.2022
Job overview
- Worked closely with upper management as a consultant on how to manage crews to be more self-reliant and ensuring no recordable incidents
- Structural upgrades
- T-Mobile new builds, Colocation
- Checked equipment to determine if maintenance was required.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Inspected equipment and tools used for safe operation.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
BeaconAlbuquerque, NM
Lead Field Security Engineer
01.2022 - 07.2022
Job overview
- Was brought on board for the initial startup of Beacon Communications in the DSW
- Completed 4 major projects for Presbyterian and University of New Mexico Hospital (UNMH)
- Pulling wire, installing new devices, decommissioning old devices, integration of new software, testing systems throughout, final inspections
- Appointed to educate and instill core values for all new employees on how to troubleshoot and test devices and equipment the nurse call/alarm system for the entire state of new Mexico’s presbyterian hospitals and clinics also (UNMH)
- Prepared documentation that would be used in requests for proposal.
- Managed team in troubleshooting efforts that alleviated errors.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
Wilson Construction CoAlbuquerque, NM
Lineman
05.2020 - 09.2020
Job overview
- Installation of distribution poles in hot primary 3 phase circuits
- Installation and decommission of 3 pot banks, capacitor banks, SCADA switches Phase in transformers
- Relocation of customer service while keeping energy on
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Removed old poles and hardware and replaced with new equipment.
- Proved successful working within tight deadlines and a fast-paced environment.
ADDITIONAL EMPLOYERS, American Power
Lineman
09.2019 - 02.2020
Sturgeon Electric Company
Lineman
03.2019 - 09.2019
Summit Line Construction
Lineman
06.2018 - 03.2019
Wilson Construction
Lineman
02.2018 - 06.2018
Groundman
09.2017 - 02.2018
Broken Arrow Communications
Foreman
04.2015 - 12.2017
Whitson Inspection Services Inc, TowerTech
11.2014 - 04.2015
Tetra Tech Construction Wireless Division
Foreman
01.2014 - 11.2014
Tower Comm Technologies
Lead Inspector
09.2012 - 01.2014
Structural Survey Inspector
03.2013 - 12.2013
Hertz Rent a Car
Sales Representative
04.2010 - 09.2012
Education
Ashworth
Associates Degree from Business Management, Marketing, and Related Support
2022
Certification
OSHA GC (GENERAL CONSTRUCTION) 10HR
OSHA ET&D (ELECTRICAL TRANSMISSION & DISTRIBUTION) 10HR
DL CLASS A CDL (COMMERCIAL DRIVERS LICENSE)
ARIEAL MANBASKET
CONFINED SPACE TRAINING
EXO THEMIC WELDING (CAD WELDING)
COMPATENTE RIGGER & REGGING PROCEDURS
Skills
- Quality Management Systems
- Sales Leadership
- Verbal and Written Communication
- Staff Management
- Hiring and Staffing
- Coaching and Mentoring
- Microsoft PowerPointf
- Microsoft Word
- Report Transcription
- Customer Relations
- Microsoft Excel
- Freight Operations
- Stocking and Replenishing
- Order Fulfillment
- Business Development Understanding
- Schedule Mastery
- Stock Management
- Warehousing Functions
- Shipping Procedures Understanding
- Account Management
- Sales Expertise
- Staff Training
- Online Chat
- Account Services
- Call Control
- Customer Experience Management
- Business Growth
- Customer Care
- Special Orders
- Microsoft Office
- Change Orders
- Appointment Scheduling
- Performance Feedback
- Information Updates
- Religious Education
- Complementary Products and Services
- Focused Observation
- Organizational Systems
- Team Leadership
- Project Management
- Customer Relationship Management
- Employee Training
- Managing Appointments
- Issue and Conflict Resolution
- Managing Employee Relations
- Productivity Performance
- Maintenance and Repair Management
- Managing Cash Register
- Schedule Preparation
- Managing Terminations
- Product Management and Branding
- Budget Controls
- Supplier Relations
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Company CultureWork from home optionPersonal development programsHealthcare benefits401k matchTimeline
Foreman
Spectrum Services Inc
08.2022 - 12.2022
Lead Field Security Engineer
Beacon
01.2022 - 07.2022
Live Operator Specialist
Live Ops
10.2021 - Current
Lineman
Wilson Construction Co
05.2020 - 09.2020
Owner/Founder Locksmith
Machine Ink LLC
01.2020 - Current
Lineman
ADDITIONAL EMPLOYERS, American Power
09.2019 - 02.2020
Lineman
Sturgeon Electric Company
03.2019 - 09.2019
Lineman
Summit Line Construction
06.2018 - 03.2019
Lineman
Wilson Construction
02.2018 - 06.2018
Groundman
09.2017 - 02.2018
Foreman
Broken Arrow Communications
04.2015 - 12.2017
Whitson Inspection Services Inc, TowerTech
11.2014 - 04.2015
Foreman
Tetra Tech Construction Wireless Division
01.2014 - 11.2014
Structural Survey Inspector
03.2013 - 12.2013
Lead Inspector
Tower Comm Technologies
09.2012 - 01.2014
Sales Representative
Hertz Rent a Car
04.2010 - 09.2012
Ashworth
Associates Degree from Business Management, Marketing, and Related Support
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