Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Nick Brocker

Omaha,NE

Summary

Reliable individual with experience in providing exceptional customer service in fast-paced environments. Skilled in working quickly and efficiently, especially in a team. Proven track record of maintaining high standards of customer service during high-volume, fast-paced operations. Committed to delivering a positive customer experience and ensuring satisfaction.

Overview

7
7
years of professional experience

Work History

Kitchen Associate

Kum & Go
Omaha, NE
12.2023 - Current
  • Monitored food quality throughout the day to ensure freshness and discard expired items accordingly.
  • Prepared daily reports detailing amount of food used for each meal period.
  • Trained new employees on proper safety procedures related to working in a commercial kitchen setting.

Quick Lube Technician

Gregg Young Automotive Group
Omaha, NE
04.2023 - 11.2023
  • Change oil and filter
  • Rotate, repair, mount, and balance tires
  • Replace lightbulbs, wiper blades, air filters, batteries, etc.

Barista

Scooter's Coffee
Elkhorn, NE
11.2022 - 04.2023
  • Make and serve a variety of hot, iced, and blended drinks, control the line and crowd with quick and efficient service, operate and maintain espresso machines, blenders, and coffee brewers and pots, clean counters, machines, utensils, and seating areas daily

Dasher

DoorDash
Omaha, NE
02.2021 - 11.2022
  • Communicate clearly with food service employees and customers, navigate streets and highways efficiently using GPS to speed up delivery time, load beverages and food orders into vehicle, arranging them carefully to avoid spills, unload and carry groceries for customers

Shift Manager

Sonic Drive-In
Omaha, NE
05.2017 - 09.2022
  • Work in every position wherever help is needed (drive-thru, hopping out orders, cooking food, taking orders, etc.)
  • Double check and finish any tasks that may have been missed by closing staff before locking up
  • Balance cash drawers and resolve discrepancies
  • Address customer complaints and resolve conflicts
  • Establish and maintain positive and professional employee relationships

Intern

Creighton University Research and Development Lab
Omaha, NE
06.2019 - 08.2019
  • Experiment with new programs and projects
  • Host events to showcase new technology
  • Work in 3D software and game engines
  • Create an educational escape room from scratch

Education

GED -

General Education Development
01.2021

Skills

  • Oil Changes
  • Brakes and Tires
  • Change oil and filter
  • Battery and Bulb Replacement
  • Perform multi-point inspections with videos
  • Rotate, repair, mount, and balance tires
  • Adobe Photoshop
  • Change lightbulbs, wiper blades, air filters, batteries, etc
  • Adobe Illustrator
  • Google Docs/Sheets/Slides/etc
  • Customer Relations
  • Valid Driver's License

Affiliations

  • Cars
  • Skating
  • Video Games
  • Cooking

References

References available upon request.

Timeline

Kitchen Associate

Kum & Go
12.2023 - Current

Quick Lube Technician

Gregg Young Automotive Group
04.2023 - 11.2023

Barista

Scooter's Coffee
11.2022 - 04.2023

Dasher

DoorDash
02.2021 - 11.2022

Intern

Creighton University Research and Development Lab
06.2019 - 08.2019

Shift Manager

Sonic Drive-In
05.2017 - 09.2022

GED -

General Education Development

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Nick Brocker