Nick Capatanos
Dorr,MI
Summary
Versatile and results-driven professional with extensive experience in maintenance, repair, and customer service, notably at Lighthouse Property Management. Excelled in roles requiring power tool proficiency and project management, achieving top 3% sales performance in a competitive environment. Demonstrates strong leadership and problem-solving skills, ensuring high standards of safety and efficiency working for myself and other companies.
Overview
21
21
years of professional experience
Work History
General Maintenance Worker
Lighthouse Property Management
04.2024 - 08.2024
- Access and diagnose mechanical, electrical, HVAC plumbing and structural issues.
- Scheduled work orders
- Continuously adhered to strict regulations as well as safety concerns for tenants under lease.
- Conducted regular inspections of equipment and structured to promptly identify issues that could cause future problems and safety concerns.
- Performed necessary repairs and replacement of scheduled work such as; deck rebuilds, roofing replacement/repairs, kitchen and bathroom remodels, flooring, tile, electrical switches/fixtures, doors, door frames, A/C and furnace repair, plumbing, siding, landscaping etc.
Intstaller
Innovative Tile and Stone
10.2022 - 04.2024
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete tile floors, walls and showers at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Laid out materials and system components to prepare for installation.
- Provided detailed documentation of completed work for accurate recordkeeping purposes.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Property Maintenance
Cambium Lifestyles LLC
01.2020 - 10.2022
- General upkeep and repairs of boats, vehicles, pools, plumbing, electrical, HVAC, outbuildings, landscaping, lawns, trees etc.
- Install new decks, landscapes, plants, trees etc.
- Coordinated with other workers for property maintenance and repair projects, maintaining and improving property values for clients.
- Improved property maintenance efficiency by implementing streamlined processes and procedures.
- Supported property maintenance efforts, ensuring timely repairs and overall property upkeep.
- Developed strong relationships with vendors, negotiating favorable contracts for property services
- Negotiated favorable contracts with vendors for various services related to maintenance.
- Oversaw projects to ensure timely completion and minimal disruption to residents'' daily lives.
CEO Owner Operator
L and L Nurseries LLC
01.2010 - 01.2020
- Owned and operated a commercial greenhouse/nursery with hundreds of varieties of plants and trees.
- Managed financial, and operational resources to optimize business performance.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured financing for critical projects through negotiation of favorable loan terms with banks.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
Sales and Service Representative
Truck Dock Service
01.2009 - 01.2014
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Sold, serviced and repaired truck docks bailers and compactors for large companies such as Walmart, Country Fresh, Meijer and many other smaller businesses throughout the entire state of Michigan.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Co Owner
West Michigan Hydroturf
01.2007 - 01.2009
- Owned and operated a 3 person company, prepping and installing lawns and hydroseed services for West Michigan.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Implemented innovative marketing to expand customer base and increase work load.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
Mechanic
Metro Bowl
01.2007 - 01.2007
- Responsible for maintaining repairing pinsetters at a 40 lane bowling alley. Ensuring smooth operation during hours of use
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in all aspects of pinsetting machines
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
Inbound Sales Representative
Evolve Teleservices
01.2004 - 01.2007
- Top 3% sales rep for reputable exercise equipment brands.
- Performed work in compliance with established regulations, policies and standard protocol procedures.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Earned multiple bonuses and recognitions for outstanding sales performance, reflecting a strong commitment to driving results and maintaining high standards of professionalism.
- Implemented upselling techniques to increase revenue and move product.
- Developed extensive knowledge of products and services to better assist customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
Education
None - Business Marketing
Grand Valley State University
Allendale, MINone - General
Lansing Community College
Lansing, MINone - Diesel Mechanics
Ferris State University
Big Rapids, MISkills
- Power tool proficiency
- Fixture replacement
- Plumbing Repairs
- Masonry work
- Appliance Installation
- Flooring Installation
- HVAC maintenance
- Drywall Repair
- Roofing repairs
- Fence installation
- Landscaping knowledge
- Pool Maintenance
- Window Repair
- Pest Control
- Electrical Troubleshooting
- Tile setting
- Preventative Maintenance
- Equipment Maintenance
- Repair and Maintenance
- Heavy Lifting
- Vehicle Maintenance
- Valid Driver's License
- Emergency Repairs
- Safety Procedures
- Building Maintenance
- Preventive Maintenance
- Lighting fixture maintenance
- Plumbing
- Construction Maintenance
- Electrical Systems
- OSHA
- Grounds Maintenance
- Landscaping Maintenance
- Landscaping and groundskeeping
- Mechanical Troubleshooting
- Repair work
- Light Carpentry
- Project Management
- General Plumbing
- Scheduled Maintenance
- Tile Installation
- OSHA Compliance
- HVAC Systems
- Lawn and Grounds Maintenance
- Commercial construction experience
- Wiring and Fixture Repair
- Appliance Repair
- Issue Troubleshooting
- Project estimation and bidding
- Residential construction
- Door installation
- HVAC system maintenance
- Basic plumbing repairs
- Cost reduction measures
- Plumbing repair
- Repairing wall surfaces
Timeline
General Maintenance Worker
Lighthouse Property Management
04.2024 - 08.2024
Intstaller
Innovative Tile and Stone
10.2022 - 04.2024
Property Maintenance
Cambium Lifestyles LLC
01.2020 - 10.2022
CEO Owner Operator
L and L Nurseries LLC
01.2010 - 01.2020
Sales and Service Representative
Truck Dock Service
01.2009 - 01.2014
Co Owner
West Michigan Hydroturf
01.2007 - 01.2009
Mechanic
Metro Bowl
01.2007 - 01.2007
Inbound Sales Representative
Evolve Teleservices
01.2004 - 01.2007
None - Business Marketing
Grand Valley State University
None - General
Lansing Community College
None - Diesel Mechanics
Ferris State University
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