Nick Capatanos
Dorr,MI
Summary
Versatile and results-driven professional with extensive experience in maintenance, repair, and customer service, notably at Lighthouse Property Management. Excelled in roles requiring power tool proficiency and project management, achieving top 3% sales performance in a competitive environment. Demonstrates strong leadership and problem-solving skills, ensuring high standards of safety and efficiency working for myself and other companies.
Overview
22
22
years of professional experience
Work History
Mechanic
Metro Bowl
Lansing, MI
01.2007 - 01.2007
- Responsible for maintaining repairing pinsetters at a 40 lane bowling alley. Ensuring smooth operation during hours of use
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in all aspects of pinsetting machines
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Inspected and tested equipment to locate worn and damaged parts.
Inbound Sales Representative
Evolve Teleservices
East Lansing, MI
01.2004 - 01.2007
- Top 3% sales rep for reputable exercise equipment brands.
- Performed work in compliance with established regulations, policies and standard protocol procedures.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Earned multiple bonuses and recognitions for outstanding sales performance, reflecting a strong commitment to driving results and maintaining high standards of professionalism.
- Implemented upselling techniques to increase revenue and move product.
- Developed extensive knowledge of products and services to better assist customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
Operations/sales manager
City Electric Supply
04.2025 - Current
- Developed and executed sales strategies to enhance market share and revenue growth.
- Led cross-functional teams to optimize customer relationship management and improve client satisfaction.
- Analyzed sales data to identify trends, forecast demand, and adjust tactics accordingly.
- Mentored junior sales staff, fostering skill development and enhancing team performance.
General Maintenance Worker
Lighthouse Property Management
Muskegon, MI
04.2024 - 08.2024
- Access and diagnose mechanical, electrical, HVAC plumbing and structural issues.
- Scheduled work orders
- Continuously adhered to strict regulations as well as safety concerns for tenants under lease.
- Conducted regular inspections of equipment and structured to promptly identify issues that could cause future problems and safety concerns.
- Performed necessary repairs and replacement of scheduled work such as; deck rebuilds, roofing replacement/repairs, kitchen and bathroom remodels, flooring, tile, electrical switches/fixtures, doors, door frames, A/C and furnace repair, plumbing, siding, landscaping etc.
Intstaller
Innovative Tile and Stone
Allendale, MI
10.2022 - 04.2024
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete tile floors, walls and showers at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Laid out materials and system components to prepare for installation.
- Provided detailed documentation of completed work for accurate recordkeeping purposes.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Property Maintenance
Cambium Lifestyles LLC
Hamilton, MI
01.2020 - 10.2022
- General upkeep and repairs of boats, vehicles, pools, plumbing, electrical, HVAC, outbuildings, landscaping, lawns, trees etc.
- Install new decks, landscapes, plants, trees etc.
- Coordinated with other workers for property maintenance and repair projects, maintaining and improving property values for clients.
- Improved property maintenance efficiency by implementing streamlined processes and procedures.
- Supported property maintenance efforts, ensuring timely repairs and overall property upkeep.
- Developed strong relationships with vendors, negotiating favorable contracts for property services
- Negotiated favorable contracts with vendors for various services related to maintenance.
- Oversaw projects to ensure timely completion and minimal disruption to residents'' daily lives.
CEO Owner Operator
L and L Nurseries LLC
Dorr, MI
01.2010 - 01.2020
- Owned and operated a commercial greenhouse/nursery with hundreds of varieties of plants and trees.
- Managed financial, and operational resources to optimize business performance.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured financing for critical projects through negotiation of favorable loan terms with banks.
- Optimized supply chain operations for reduced costs and increased efficiency.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
Sales and Service Representative
Truck Dock Service
Byron Center, MI
01.2009 - 01.2014
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Sold, serviced and repaired truck docks bailers and compactors for large companies such as Walmart, Country Fresh, Meijer and many other smaller businesses throughout the entire state of Michigan.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Co Owner
West Michigan Hydroturf
Hudsonville, MI
01.2007 - 01.2009
- Owned and operated a 3 person company, prepping and installing lawns and hydroseed services for West Michigan.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Implemented innovative marketing to expand customer base and increase work load.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
Education
None - Business Marketing
Grand Valley State University
Allendale, MINone - General
Lansing Community College
Lansing, MINone - Diesel Mechanics
Ferris State University
Big Rapids, MISkills
- Power tool proficiency
- Fixture replacement
- Plumbing Repairs
- Masonry work
- Appliance Installation
- Flooring Installation
- HVAC maintenance
- Drywall Repair
- Roofing repairs
- Fence installation
- Landscaping knowledge
- Pool Maintenance
- Window Repair
- Pest Control
- Electrical Troubleshooting
- Tile setting
- Preventative Maintenance
- Equipment Maintenance
- Repair and Maintenance
- Heavy Lifting
- Vehicle Maintenance
- Valid Driver's License
- Emergency Repairs
- Safety Procedures
- Building Maintenance
- Preventive Maintenance
- Lighting fixture maintenance
- Plumbing
- Construction Maintenance
- Electrical Systems
- OSHA
- Grounds Maintenance
- Landscaping Maintenance
- Landscaping and groundskeeping
- Mechanical Troubleshooting
- Repair work
- Light Carpentry
- Project Management
- General Plumbing
- Scheduled Maintenance
- Tile Installation
- OSHA Compliance
- HVAC Systems
- Lawn and Grounds Maintenance
- Commercial construction experience
- Wiring and Fixture Repair
- Appliance Repair
- Issue Troubleshooting
- Project estimation and bidding
- Residential construction
- Door installation
- HVAC system maintenance
- Basic plumbing repairs
- Cost reduction measures
- Plumbing repair
- Repairing wall surfaces
Timeline
Operations/sales manager
City Electric Supply
04.2025 - Current
General Maintenance Worker
Lighthouse Property Management
04.2024 - 08.2024
Intstaller
Innovative Tile and Stone
10.2022 - 04.2024
Property Maintenance
Cambium Lifestyles LLC
01.2020 - 10.2022
CEO Owner Operator
L and L Nurseries LLC
01.2010 - 01.2020
Sales and Service Representative
Truck Dock Service
01.2009 - 01.2014
Mechanic
Metro Bowl
01.2007 - 01.2007
Co Owner
West Michigan Hydroturf
01.2007 - 01.2009
Inbound Sales Representative
Evolve Teleservices
01.2004 - 01.2007
None - Business Marketing
Grand Valley State University
None - General
Lansing Community College
None - Diesel Mechanics
Ferris State University