Nick Castellani

(Overview)
- Proactively sold products by utilizing nutrition knowledge to help guide customers through what nutritional needs and questions they may have.

(Responsibilities)
- Proactively sold nutritional supplements and products to customers.
- Provided excellent customer service and addressed the needs of customers in a timely and effective manner.
- Performed in a fast-paced environment, with a sense of urgency.
- Used effective time management skills to accomplish daily goals.
- Answered telephone calls and pages quickly and with excellent phone etiquette.
- Assisted supervisors in controlling customer flow and backed-up lines; helped to reduce waiting time for customers.

(Achievements)
- Developed various questioning techniques that helped me to upsell different products based on customer needs, contributing to daily sales that were $200 - $1000+ higher on days when I was on the sales floor.
-Built strong relationships with customers that increased customer satisfaction and consumer confidence in our products (95+ % customer satisfaction).
- Persuaded the most customers (over 150) to sign up for Better Health’s loyalty rewards program each month of summer 2022.