Summary
Overview
Work History
Education
Skills
Timeline
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Nick Chapple

Hillsboro,OR

Summary

Technology-oriented individual that strives to exceed set standards for safety and quality. A confident Field Service Engineer with expertise in fast paced, high stress work environments.

Overview

15
15
years of professional experience

Work History

Field Service Engineer

Asml Us
07.2019 - Current
  • Answered incoming support inquiries via teams, phone, and email.
  • Provided training to new engineers, reducing the cycle time for them to become effective on the machine.
  • Took ownership of customer issues and set proper and realistic expectations of machine availability.
  • Backup Team Lead since June 2022
  • Generate and review action plans while working with customer to schedule action plans based
    on necessity and machine down time
  • Used System Diagnostic Tool, BRES, and to identify sources of tool specific issues.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service, quality and safety.
  • Explained complex issues in understandable terms to customers.
  • Organized and prioritized workflow using WLM, Workforce planner, and DK.
  • Enforced adherence to policies and procedures.

CVD Equipment Technician

Micron
05.2013 - 07.2019
  • Troubleshot CVD equipment failures and remedied problems to restore functionality.
  • Experienced with safety procedures working around Hydrogen Fluoride, Tetraethylorthosilicate, Silane and other toxic gases.
  • Performed frequent PM's and corrected malfunctioning equipment.
  • Understood and read technical manuals and blueprints.
  • Maintained documentation of equipment maintenance tasks, new installations and repair procedures.
  • Calibration program manager.
  • Total Preventative Maintenance program manager for Applied Materials equipment.

Avionics Technician

United States Navy
01.2009 - 01.2013
  • Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
  • Completed quality assurance checks for service work and completed documentation outlining updates.
  • Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Secret Security Clearance and squadron EKMS lead handling over 300 COMSEC items
    including all associated keys.
  • Collateral Duty Inspector

Education

No Degree - Aviation Administration

Utah Valley University
Orem, UT
05.2017

Skills

  • Analytical and Methodical
  • Root Cause Analysis
  • Diagnosis and Troubleshooting
  • Adaptable to changing work environments
  • Resource and Task Coordination
  • New Engineer Training

Timeline

Field Service Engineer

Asml Us
07.2019 - Current

CVD Equipment Technician

Micron
05.2013 - 07.2019

Avionics Technician

United States Navy
01.2009 - 01.2013

No Degree - Aviation Administration

Utah Valley University

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Nick Chapple