Nick Consentino
Grand Prairie,TX
Summary
Ambitious and outgoing individual that is ready excel in any setting. My goal oriented style and passion for taking on challenges make me a great asset to any team.
Diligent professional with solid background in managing on-site operations and ensuring project timelines are met. Expert in coordinating teams and maintaining high standards of safety and quality. Demonstrated leadership and problem-solving skills in dynamic environments.
Experienced with coordinating on-site operations and managing project timelines. Utilizes leadership and problem-solving skills to ensure team efficiency and project success. Track record of maintaining safety standards and high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Account Manager
Allied Universal Security Services
03.2024 - 03.2025
- Collaborated with cross-functional teams to deliver tailored solutions that address client needs.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Managed contract negotiations, ensuring alignment with organizational objectives and client expectations.
- Trained junior staff on effective account management techniques, fostering a culture of continuous improvement.
- Implemented account management best practices to improve workflow efficiency and service delivery.
- Monitored account performance metrics to ensure compliance with service level agreements (SLAs).
- Led regular client review meetings to assess progress, gather feedback, and strategize future initiatives.
A.O.P
Allied Universal Security Services
06.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Team Management
- Schedule Building
- Payroll Services
Site Supervisor
Allied Universal Security Services
10.2020 - Current
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
- Monitored 20+ security cameras and fire, building and alarm systems.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Oversaw premises to identify safety risks and ensure employee and visitor safety of .
- Supervised projects to uphold schedule requirements and quality demands.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Reviewed written, oral and schematic instructions and relayed key details to laborers.
- Established and maintained close working relationships with staff, clients and vendors.
- Enforced measures to control overtime and training costs.
- Maintained access control procedures set by property managers.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
Security Supervisor
Allied Universal Security Services
12.2021 - 03.2022
- Compiled all calls and interactions into computer data system.
- Promoted customer retention by using exceptional interpersonal skills.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Resolved product or policy issues and shared benefits of new technology.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Supervised property entrances and exits and monitored employee safety.
- Led security team and contributed to on-call shifts.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Scheduling Coordinator
Securitas Security Services USA
08.2017 - 09.2019
- Managed schedules of team of [Number] personnel to keep shifts properly staffed.
- Set and confirmed [Type] customer appointments.
- Developed effective scheduling processes to achieve production objectives.
- Gathered employee and staff data to develop monthly work schedules.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Customer Service Representative
Jarboe Sales
01.2013 - 02.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
High School Diploma -
Newman Smith H.S.
05.2012
Associate of Arts -
Oklahoma State University
Stillwater, OKSkills
- Proficiency in [ Word,Office, and Excel]
- Excellent communication skills
- Customer service experience
- Data entry
- Excellent multi-tasker
- High-energy attitude
- Detail-oriented
- Effective team player
- Company risk mitigation
- Staffing and scheduling
- Skilled in conflict resolution
- Daily status reports
- Security team leadership
- Site coordination
- Team supervision
- Site safety
Education and Training
other,other
Timeline
A.O.P
Allied Universal Security Services
06.2024 - 03.2025
Account Manager
Allied Universal Security Services
03.2024 - 03.2025
Security Supervisor
Allied Universal Security Services
12.2021 - 03.2022
Site Supervisor
Allied Universal Security Services
10.2020 - Current
Scheduling Coordinator
Securitas Security Services USA
08.2017 - 09.2019
Customer Service Representative
Jarboe Sales
01.2013 - 02.2016
Associate of Arts -
Oklahoma State University
High School Diploma -
Newman Smith H.S.
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