Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nick Costantino

Hoboken,NJ

Overview

5
5
years of professional experience
1
1
Certification

Work History

CRM Associate

BetMGM
09.2022 - Current
  • Responsible for building, planning, and executing CRM campaigns, ensuring KPIs are defined, deadlines are met, and campaigns are executed flawlessly.
  • Manage customer communication through email, push notification and onsite messaging.
  • Collaborate with various stakeholders to drive customer engagement, retention, and reactivation.
  • Conduct A/B testing to track business impacts, analyzing the data and extracting key insights.
  • Support campaign brief creation, liaising with Creative, Content, Copy, and CRM Operations teams.
  • Utilize CRM systems to ensure delivery for all US Sports Headline promotional offers and the appropriate target audiences.
  • Support ad hoc requests as needed.

Customer Operations Agent

FanDuel
03.2021 - 09.2022
  • Assist users across all major products such as Sportsbook, Casino, TVG, and FDR while providing unique, personal customer experience.
  • Effectively helped launch 7 new states during the height of football season (AZ, CT, NY, MD, LA, WA, and WY).
  • Share user insights and trends to all areas of business including Marketing, Product, Trading, VIP, and Operations.
  • Use technical ability to master internal systems, review accounts, troubleshoot bugs, and resolve issues.
  • Monitor site for critical issues and escalate to proper teams to ensure a speedy resolution.
  • Training & mentoring new hires by hosting on desk zoom sessions during onboarding process.

Account Manager

State Farm
06.2019 - 03.2021
  • Develop leads, cold call, schedule appointments, identify customer needs, and market appropriate products and services.
  • Generated new business opportunities through outbound prospecting by utilizing Salesforce, cold calling, and emailing.
  • Use a customer-focused, needs-based review process to educate customers about insurance options while building Client relationships.
  • Managed accounts by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Retained clients by meeting their needs and expectations while supplementing them with better coverages/policies.
  • Licensed and specialized in Auto, Home, & Life Insurance.

Education

Bachelor of Science - Business Economics (Minor Computer Applications)

SUNY College At Cortland
Cortland, NY
04.2019

Skills

  • CRM Software Proficiency
  • Campaign Management
  • Creative Problem Solving
  • Teamwork and Collaboration
  • Project Management
  • Product Strategy

Certification

  • Optimove Certified Professional (Issued: May 2023)
  • State of New Jersey Department of Banking & Insurance Producer Licenses (Auto, Home, Life) (Issued: Sept 2019)

Timeline

CRM Associate

BetMGM
09.2022 - Current

Customer Operations Agent

FanDuel
03.2021 - 09.2022

Account Manager

State Farm
06.2019 - 03.2021

Bachelor of Science - Business Economics (Minor Computer Applications)

SUNY College At Cortland

Similar Profiles

CREATE PROFILE
Nick Costantino