Nick Costantino
Hoboken,NJ
Overview
5
5
years of professional experience
1
1
Certification
Work History
CRM Associate
BetMGM
Jersey City, NJ
09.2022 - Current
- Responsible for building, planning, and executing CRM campaigns, ensuring KPIs are defined, deadlines are met, and campaigns are executed flawlessly.
- Manage customer communication through email, push notification and onsite messaging.
- Collaborate with various stakeholders to drive customer engagement, retention, and reactivation.
- Conduct A/B testing to track business impacts, analyzing the data and extracting key insights.
- Support campaign brief creation, liaising with Creative, Content, Copy, and CRM Operations teams.
- Utilize CRM systems to ensure delivery for all US Sports Headline promotional offers and the appropriate target audiences.
- Support ad hoc requests as needed.
Customer Operations Agent
FanDuel
Jersey City, NJ
03.2021 - 09.2022
- Assist users across all major products such as Sportsbook, Casino, TVG, and FDR while providing unique, personal customer experience.
- Effectively helped launch 7 new states during the height of football season (AZ, CT, NY, MD, LA, WA, and WY).
- Share user insights and trends to all areas of business including Marketing, Product, Trading, VIP, and Operations.
- Use technical ability to master internal systems, review accounts, troubleshoot bugs, and resolve issues.
- Monitor site for critical issues and escalate to proper teams to ensure a speedy resolution.
- Training & mentoring new hires by hosting on desk zoom sessions during onboarding process.
Account Manager
State Farm
Paramus, NJ
06.2019 - 03.2021
- Develop leads, cold call, schedule appointments, identify customer needs, and market appropriate products and services.
- Generated new business opportunities through outbound prospecting by utilizing Salesforce, cold calling, and emailing.
- Use a customer-focused, needs-based review process to educate customers about insurance options while building Client relationships.
- Managed accounts by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Retained clients by meeting their needs and expectations while supplementing them with better coverages/policies.
- Licensed and specialized in Auto, Home, & Life Insurance.
Education
Bachelor of Science - Business Economics (Minor Computer Applications)
SUNY College At Cortland
Cortland, NY04.2019
Skills
- CRM Software Proficiency
- Campaign Management
- Creative Problem Solving
- Teamwork and Collaboration
- Project Management
- Product Strategy
Certification
- Optimove Certified Professional (Issued: May 2023)
- State of New Jersey Department of Banking & Insurance Producer Licenses (Auto, Home, Life) (Issued: Sept 2019)
Timeline
CRM Associate
BetMGM
09.2022 - Current
Customer Operations Agent
FanDuel
03.2021 - 09.2022
Account Manager
State Farm
06.2019 - 03.2021
Bachelor of Science - Business Economics (Minor Computer Applications)
SUNY College At Cortland