Nick Cotto
Sayre,Pennsylvania
Summary
Professional hospitality leader prepared for this role. Proven ability to manage parking operations efficiently while ensuring exceptional service. Strong focus on team collaboration and flexibility to adapt to changing needs. Reliable with skills in customer service, communication, problem-solving, and time management.
Overview
10
10
years of professional experience
Work History
Valet Captain
Valet Park of America
11.2016 - Current
- Maintained a safe work environment by enforcing safety protocols and addressing potential hazards.
- Assisted with event coordination efforts by collaborating with event planners to ensure seamless integration of valet services.
- Organized staff schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellent service.
- Conducted daily checks/inspections
- Streamlined communication between team members, resulting in improved workflow efficiency.
- Managed cash handling procedures to ensure accuracy in transactions while minimizing discrepancies or losses.
- Developed strong professional relationships with clients, leading to repeat business and positive reviews.
- Performed regular audits of employee performance through observation and evaluation, providing feedback for improvement.
- Manage 5+ employee's at a time
Housekeeper
Holiday Inn
04.2015 - 07.2016
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Tioga Central High School
Tioga Center, NY06-2017
Skills
- Staff training and development
- Team management
- Employee motivation
- Stress tolerance
- Professional appearance
- Incident reporting
- Policy enforcement
- Strong leadership
- Customer service excellence
- Multitasking proficiency
- Customer service
- Problem-solving
- Time management
- Cash handling
- Attention to detail
Timeline
Valet Captain
Valet Park of America
11.2016 - Current
Housekeeper
Holiday Inn
04.2015 - 07.2016
High School Diploma -
Tioga Central High School
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