Nick Coy
Tulsa,OK
Summary
I have been in the Rv world all of my working career. I am looking for a place to retire. I am an eager individual that is always hustling and helping my teammates. I work well with anyone and have lots of skills that I can bring to the table.
Overview
22
22
years of professional experience
Work History
General Manager
Wade's RV
04.2023 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Manager
Tulsa Rv/Joplin Rv
08.2021 - 03.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales revenue by developing and implementing effective sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Internet Sales Manager
Wade's Rv
09.2018 - 08.2021
- Implemented systems and procedures to increase sales.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Service Manager
Dean's Rv
09.2001 - 08.2018
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Met with customers to discuss service needs and offer available solutions.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed detailed plans based on broad guidance and direction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
High School Diploma -
Chanute High School
Chanute, KS08.2000
No Degree - Graphic Design
Highland Community College
Highland, KS08.2000
Skills
- Contract Administration
- Employee reviews
- Sales Analysis
- Data review
- Verbal and written communication
- Cost Reduction
- Interpersonal Skills
- Marketing
- Process Improvements
- Staff Training and Development
- Management Team Building
- Data Analysis
- Goal Setting
- Department Oversight
- Sales Strategies
- Team Leadership
Timeline
General Manager
Wade's RV
04.2023 - Current
Sales Manager
Tulsa Rv/Joplin Rv
08.2021 - 03.2023
Internet Sales Manager
Wade's Rv
09.2018 - 08.2021
Service Manager
Dean's Rv
09.2001 - 08.2018
High School Diploma -
Chanute High School
No Degree - Graphic Design
Highland Community College
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