Summary
Overview
Work History
Education
Skills
Selected Presentations
Awards
Professional Associations
2010 "Newcomer of the Year" by IACAC
Timeline
Generic

Nick C. Sanders

Champaign,USA

Summary

Dedicated and highly motivated professional with 17 years of experience in higher education, admissions, recruiting, college planning, and advising. Proven success and enthusiasm in guiding, counseling, and supporting clients to achieve personal and professional goals. Skilled in active listening and utilizing excellent customer service skills to build and foster client relationships. Detail-oriented with a strong knack for initiating, leading, and successfully managing multiple projects simultaneously. Experienced in using Content Relationship Management (CRM) systems to track and monitor prospective clients. Demonstrated ability in coaching and advising individuals both remotely and in-person. Thrives in a team environment and collaborates effectively with internal and external stakeholders. Excels in providing critical analysis of data reports to make strategic decisions. Possesses excellent oral and written communication skills, along with the ability to think critically and provide solutions to complex problems.

Overview

20
20
years of professional experience

Work History

Senior Enrollment Coach

Education Dynamics
01.2021 - Current
  • Interview prospective clients about their professional goals, academic background, concerns about enrolling and answer other questions related to enrollment
  • Corresponding with students via email, phone and text message
  • Communicate with 130 plus prospective clients daily who want to enroll in undergraduate and graduate programs
  • Assist clients with admission process and financial aid process through phone calls, text messages and emails
  • Developed communication plan to talk to prospective clients
  • Manages a caseload of 65-80 people each academic term (8 academic terms annually)
  • Familiar with Salesforce CRM software
  • Ability to work with wide array of clients from various socio-economic backgrounds
  • Strong attention to detail
  • Great interpersonal communication and relationship building skills
  • Responds to 15-20 text messages daily from clients about the enrollment process

Associate Director of Admissions

Parkland College
01.2015 - 01.2021
  • Communicate regularly with prospective and current clients via email, Zoom, instant messaging, chat, CRM and in-person to discuss admission process and answer questions
  • Use customer service and relationship building skills to coach, counsel, and advise clients
  • Interacts with 70-80 clients weekly via phone call, email and text
  • Use problem solving and analytical skills to address and provide solutions for recruitment, retention and office-wide issues
  • Conducts presentations for in-person and virtual events
  • Foster and maintain relationship with approximately 500 prospective clients and their families per semester
  • Host annual Parkland College Career Fair and interact with roughly 800 clients and their parents, and 95 colleges throughout the state
  • Recruit at 10-15 college and career fairs throughout the state of Illinois annually
  • Advise and counsel clients on setting educational and professional goals
  • Develop and oversee on-line registration for group visits to campus
  • Serve as the Primary Designated School Official (PDSO) for all F-1 Visa International Students at institution
  • Partner with International Student Services Admission Advisor and generate all I-20 documents for all F-1 Visa students at Parkland College
  • Assess and determine guidelines as an advisory board member of SOAR, Parkland's Orientation Program
  • Create and generate data reports used to develop annual enrollment management plan
  • Developed on-line admissions application for domestic and international clients which has increased applications to our college
  • Communicates weekly via text, email, phone and CRM with applicants and admitted clients
  • Utilize, monitor, and train staff on mechanics and the use of a customer relationship management (CRM) system designed to track and communicate directly with prospective students and families
  • Created and distributes daily enrollment management report used to keep College President, Vice Presidents and Deans of Students abreast of registration and enrollment progress
  • Spearheaded the first ever Recruitment Council designed to bring together diverse groups of academic units to assist with the recruitment of prospective clients
  • Served as a Recruitment Council Chairperson and a member of the Strategic Enrollment Management Council
  • Generate and communicate admission and enrollment data reports to the Cashier's Office, Financial Aid, Early College Department, Dean of Enrollment Management and other academic partners
  • Generate student reports from Colleague (Ellucian) used to communicate with new, returning and current students

Admissions Counselor, Special Populations

Eastern Illinois University
01.2007 - 01.2015
  • Promoted to Admissions Recruiter of Special Populations in 2010 from general Admissions Counselor
  • Oversaw the recruitment for diverse and underrepresented clients, including minorities, veterans, orphans, teenage mothers and the homeless
  • Educated roughly 600 prospective clients on degree programs, financial aid, housing, student organizations and student resources
  • Called prospective and admitted clients twice a week to respond to and answer questions about admission into EIU
  • Managed caseload of approximately 300 clients annually and assisted with college preparation and planning
  • Counseled prospective clients on the admissions process
  • Mentored and provided support to current clients regarding participation in extracurricular activities, adjusting to college life, and available student resources on-campus
  • Managed and organized annual 'Eastern Excursion' program where 35+ clients experience a weekend visit to campus
  • 75% of attendees enrolled in EIU annually
  • Advised and provided guidance to new, current, and returning clients on course selection, degree programs and career options
  • Advised clients on financial aid packages and housing requirements
  • Reviewed, edited, and proofread personal statements and college entry essays
  • Organized, planned, and led 8 annual open house events and admission workshop sessions targeted to prospective clients
  • Met monthly with student caseload to determine and discuss academic progress, workload, study habits, and options for improvement
  • Conducted follow up efforts with clients to ensure completion of admissions and enrollment process
  • Led and coordinated annual 'Access Granted' program where 50+ clients experienced a weekend visit to campus
  • 80% of attendees enrolled in EIU annually
  • Track academic progress of Eastern Excursion and Access Granted program participants, including cumulative GPA, credit hours and semester GPA's
  • Managed and participated in recruitment efforts for 130 high schools and 6 community colleges in central and southern Illinois
  • Recruited at select college fairs in St
  • Louis, Chicago, Iowa and Indianapolis
  • Generated and distributed reports on enrollment through customer relationship management (CRM) software
  • Developed annual enrollment and admission strategies to help increase and meet enrollment goals
  • Initiated and created 'EIU Student Experience', a social media communication tool designed generate discussion between current clients and prospective clients

Associate Resident Director

University Court
01.2005 - 01.2007
  • Supervised daily residential and administrative operations for 300+ residents and 10 apartment buildings
  • Managed workload and schedules of 5 student employees
  • Trained and mentored student employees on office procedures, conduct and professional development
  • Oversaw and responded to crisis calls and emergencies
  • Worked with residents to resolve personal conflicts that affected living environment and academic progress
  • Created, designed and maintained layout of dining and food court websites
  • Worked with diverse groups of students and parents from varying backgrounds to solidify housing
  • Liaison of Charleston Chew Committee, designed to enhance relationships between students and faculty
  • Member of Academic Initiatives and Retention Committee, designed to ensure residential living was conducive to learning
  • Served as a participant in numerous diversity and multicultural events, including the Tunnel of Oppression, Black Student Union and NAACP

Education

Masters of Science - Family Services

Eastern Illinois University
Charleston, IL
05.2007

Bachelor of Arts - Communication Studies

Eastern Illinois University
Charleston, IL
05.2005

Skills

  • Strong Verbal Skills
  • Student Recruitment Expertise
  • Admissions Management
  • Evaluation of Unique Population Needs

Selected Presentations

  • Don't Be Me: Steps on How to be a Successful Middle Manager, Illinois Association of College Admissions Counseling (IACAC) Annual Conference, Itasca, IL
  • How to Build an Effective Online Admissions Application, Illinois Association of College Registrars and Admissions Officers (IACRAO) Annual Conference, Oak Park, IL
  • How to Create an Inclusive Work Environment, Illinois Association of College Registrars and Admissions Officers (IACRAO) Annual Conference, Springfield, IL

Awards

  • 2010 New Comer of the Year, IACAC
  • Alpha Image Award, Eastern Illinois University Chapter of Alpha Phi Alpha Fraternity, Inc., 2012
  • Member of Parkland College Leadership Class, 2018

Professional Associations

  • IACRAO, Member of Executive Board, 01/01/17, 12/31/19
  • IACRAO, Equal Education Opportunities Officer, 01/01/17, 12/31/19
  • IACRAO, East Central District Chair, 01/01/16, 12/31/18
  • IACAC, Member, 01/01/07, 12/31/21
  • IACAC, Chair of Middle Management Institute (MMI), 01/01/17, 12/31/21
  • IACAC, Member of College Fair Committee, 01/01/17, 12/31/20
  • IACAC, Member of Nominating Committee, 01/01/18, 12/31/18
  • IACAC, Member of Scholarship Committee, 01/01/19, 12/31/19
  • NACAC, Member, 01/01/07, 12/31/21
  • Eastern Illinois University, Staff Sponsor of STRONG Mentoring Program, 01/01/12, 12/31/15
  • AACRAO, Member, 01/01/15, 12/31/21
  • Parkland College, Chairperson for Black History Month Programming, 01/01/16, 12/31/21

2010 "Newcomer of the Year" by IACAC

Named newcomer of the year by the Illinois Association of College Admissions Counseling

Timeline

Senior Enrollment Coach

Education Dynamics
01.2021 - Current

Associate Director of Admissions

Parkland College
01.2015 - 01.2021

Admissions Counselor, Special Populations

Eastern Illinois University
01.2007 - 01.2015

Associate Resident Director

University Court
01.2005 - 01.2007

Bachelor of Arts - Communication Studies

Eastern Illinois University

Masters of Science - Family Services

Eastern Illinois University

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Nick C. Sanders