NICK DOMINGUEZ
Palm Bay
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication, technological/mechanical, and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HEALTH ADVISOR
US Health Group
02.2024 - Current
- Implemented best practices in customer service while responding promptly to inquiries from current and potential customers
- Performed administrative tasks such as data entry, filing paperwork, and preparing correspondence
- Conducted business activities with professionalism in compliance with company policies
- Responded promptly to client inquiries and addressed concerns effectively
- Assisted customers in selecting appropriate plans based on individual needs and budget requirements
OWNER
Good Guy Finance LLC DBA 10-4 Finance
02.2022 - 02.2024
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
DIRECTOR OF FINANCE
Axe Trailers LLC
04.2019 - 02.2022
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Established and enforced controls on revenue and expenses to protect company assets
- Managed day-to-day operations with over a dozen team members
- Set clear departmental objectives and developed effective strategies to achieve targeted goals
- Increased revenue by assisting with operations management, sales, and marketing efforts
- Assisted owner with recruiting, interviewing, and hiring new employees for the department
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement, and revenue stream development
- Facilitated strong revenue and team results by boosting internal procedures
O.T.R. FREIGHT COORDINATOR
National Freight Masters
08.2015 - 03.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels
- Reviewed shift reports to understand current numbers and trends
- Trained new employees on proper protocols and customer service standards
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
AUTO TRANSPORT COORDINATOR
Upscale Auto Transport LLC
05.2013 - 06.2015
- Operated with safety and skill to ensure on-time deliveries with sub-contracted drivers
- Maintained high customer satisfaction by working quickly and accurately
- Communicated with dispatch to convey delays and adjust delivery plans
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance
- Customer/clientele schedule management coordination with hired carriers for effective services
MARINE MECHANIC
Accurate Outboard
08.2011 - 05.2013
- Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
VETERINARY ASSISTANT
Calusa Crossing Animal Hospital
01.2007 - 12.2010
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Positioned animals for diagnostic imaging such as x-rays and scans
- Administered medications to animals in treatment and documented changes in condition
- Recorded symptoms and documented medical observations to inform treatment decisions
- Answered owner animal health questions and advised on best care practices
- Assisted senior staff with blood analyses and physical assessments
- Educated clients on post-surgical care and nutrition
CART BARN ATTENDANT
Deering Bay Yacht & Country Club
06.2008 - 01.2010
- Gathered and consolidated carts, freeing up additional cart return spaces
- Collected carts left in parking areas
- Prepped golf carts for member use and arranged tournaments
- Provided top-tier customer service and satisfaction to club members
- Cleaned carts and repaired broken or damaged parts
- Assisted co-workers in restocking and conducting inventory
- Worked in pro shop sales counter to sell merchandise, answer questions, and distribute golf cart keys to members
Education
No Degree - Marine Mechanics
UTI-MMI
Orlando, FLHIGH SCHOOL DIPLOMA - undefined
Felix Varela Senior High School
06.2010
Skills
- Operational Efficiency
- Customer Service Standards
- Organizational Standards
- Team Collaboration
- Professional Relationships
- Verbal and Written Communication
- Strategic Planning
- Research
- Health education
- Copay and premium expertise
- Customer support
- Upselling skills
- Healthcare technology
- HIPAA compliance
Certification
2-15 Life, Health and Variable Annuities, G121883
Timeline
HEALTH ADVISOR
US Health Group
02.2024 - Current
OWNER
Good Guy Finance LLC DBA 10-4 Finance
02.2022 - 02.2024
DIRECTOR OF FINANCE
Axe Trailers LLC
04.2019 - 02.2022
O.T.R. FREIGHT COORDINATOR
National Freight Masters
08.2015 - 03.2019
AUTO TRANSPORT COORDINATOR
Upscale Auto Transport LLC
05.2013 - 06.2015
MARINE MECHANIC
Accurate Outboard
08.2011 - 05.2013
CART BARN ATTENDANT
Deering Bay Yacht & Country Club
06.2008 - 01.2010
VETERINARY ASSISTANT
Calusa Crossing Animal Hospital
01.2007 - 12.2010
HIGH SCHOOL DIPLOMA - undefined
Felix Varela Senior High School
No Degree - Marine Mechanics
UTI-MMI
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