NICK DUTRA
Brooklyn,NY
Overview
16
16
years of professional experience
Work History
Team Coordinator
Gucci
Austin, TX
10.2023 - Current
- Ensured clear communication amongst client advisors and leadership team about customer issues, repairs, and operational updates
- Managed compliance of daily task, monthly consolidations, and the preparation of new product for the sales floor to support a well-maintained environment
- Spearheaded the execution of shipping and receiving processes, swiftly resolving issues by collaborating with Store Director, Assistant Store Director, and Operations Manager to ensure seamless operations and efficiency
Sales Supervisor
James Perse
Upper East Side, NY
07.2014 - 02.2020
- Collaborated with store managers to drive sales growth across multiple locations by leading clienteling initiatives and helping targeted sales training sessions
- Executed and upheld visual merchandising standards, ensuring store displays consistently reflected the brand's image and enhanced customer engagement
- Streamlined store operations by efficiently managing transfers, shipment processing, and conducting precise inventory audits, contributing to operational excellence
- Analyzed sales reports to identify business opportunities, developing and implementing strategic initiatives that boosted revenue and enhanced overall performance
- Served as the primary trainer for new hires and management, fostering a culture of continuous learning and ensuring an elevated level of team competency
Assistant Store Manager
James Perse
SoHo, NY
10.2012 - 07.2014
Key Holder
James Perse
Boston, MA
03.2011 - 10.2012
Sales Supervisor
Reiss London
Boston, MA
11.2009 - 03.2011
- Led the sales team to consistently achieve and exceed sales targets, driving performance through effective goal setting and support
- Conducted weekly team meetings to review sales results, enhance product knowledge, and implement strategies for continued improvement
- Oversaw clienteling and visual merchandising efforts, ensuring alignment with brand standards and improving customer engagement
- Managed store opening and closing procedures, ensuring smooth daily operations
Sales Associate
Hugo Boss Orange
Boston, MA
08.2008 - 11.2009
- Provided excellent customer service to clients
- Delivered exceptional customer service, ensuring a personalized and memorable shopping experience that fostered client loyalty
- Built and maintained a robust client book, leveraging clienteling techniques to drive repeat business and increase sales
- Supported sales operations by efficiently handling charge sends and supporting operations with back-of-house tasks
Education
Neuroscience -
Columbia University
New York, NY01.2023
Pharmaceutical Management -
Massachusetts College of Pharmacy
Boston, MA01.2012
High School Diploma -
Urban Science Academy
Boston, MA01.2007
Skills
- Customer service
- Leadership
- Communication
- Loss prevention
- Sales Management
- Fast-paced retail
- Luxury retail
Timeline
Team Coordinator
Gucci
10.2023 - Current
Sales Supervisor
James Perse
07.2014 - 02.2020
Assistant Store Manager
James Perse
10.2012 - 07.2014
Key Holder
James Perse
03.2011 - 10.2012
Sales Supervisor
Reiss London
11.2009 - 03.2011
Sales Associate
Hugo Boss Orange
08.2008 - 11.2009
Neuroscience -
Columbia University
Pharmaceutical Management -
Massachusetts College of Pharmacy
High School Diploma -
Urban Science Academy