
Detail-oriented Electronic Business Systems Analyst with expertise in Variable Annuities, Regulatory Compliance, and Customer Service. Proven track record in providing technical support for product launches and ensuring functionality across multiple platforms.
Ensured functionality of Jackson annuity products on multiple third party entry platforms(FireLight, Affirm, AN4, and Fid-x).
Provide technical support for strategic product launches.
Provide support for external partners to test our new products and functionality.
Processed new business applications, reviewing for good order standards based compliance guidelines.
Provide excellent customer service to distributor partners to ensure any additional requirements were resolved.
Provided processing support as needed for incoming business requests.
Received special assignment to assist with training department managers in schedule organization
Led daily store operations, ensuring optimal customer service and staff performance.
Trained and mentored new employees on company policies and operational procedures.
Implemented inventory management systems to enhance stock accuracy and reduce waste.