NICK ERRATO
Raleigh,NC
Summary
Resourceful executive with over 24 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Employee Wellbeing
Bandwidth
08.2023 - Current
- Collect and analyze data around team members’ needs and interest, and create impactful programs and interventions for Bandmates’ well-minds, including anxiety and depression management
- Coordinate Life coaching programs, develop & deliver family support programs and young adult/adulting support programs
- Create a community of Bandwidth “spirit” leaders for activities and opportunities for creating connections and camaraderie/relationship building
- Provide wellness coaching for team members’ health goals
- Serves as executive sponsor and leader for Bandwidth Cares, an employee volunteer group serving non-profits
Regional Manager
Life Time Inc.
12.2013 - 08.2023
- Reporting to the Senior Vice President and the Senior Director of Project Management for all New Club Openings (26), lead and implemented the business planning, strategy, operations, training and onboarding for the junior member strategy nationally with over 12,813 employees
- Cross collaborate nationally with Senior Leaders, Marketing, Legal, HR, Procurement, Club Operations and The New Club Opening Leadership Team to deliver functional excellence, member and team member retention, and uncompromising customer experience and engagement
- Re-organized the new club opening procedures leading to process improvement results and efficiency in casting, new hire on-boarding, team member retention, employee engagement, operations, and procurement
- Successfully opened 26 clubs, training and onboarding over 2000 leaders and team members and delivered on all business goals and objectives for each location
- Inclusion Council Member and panelist on the Life Time Diversity and Inclusion team nationally
- Led training and onboarding process for over 3000 Summer Camp Leaders and Counselors for entire company
- Took note of national competition and successful marketing strategies to increase profit YOY on average of 3-5% and in New Club Openings
- Carried operational management of multiple areas, area managers, and leading department managers and their downline teams across 27 clubs in 8 states with a yearly budget of $5.6 Million and 1500+ team members
- Delivered 12% YOY revenue growth sustained from 2018-2020 a total of 24% top line growth from tenure
- Grew customer Net Promoter Score 11 points YOY to 61.1, 4.3 points higher than the national average of 56.8
Volunteer Manager
Make-A-Wish Eastern North Carolina
01.2012 - 12.2013
- Recruited & trained high-level volunteers through organizational relationship building to grant wishes and work events
- Increased wish granting volunteers 36% and event volunteers 48%
- Developed training and conducted onboarding of all 185 volunteers in 49 counties
Sr Associate Executive Director
YMCA of the Triangle area, Inc
01.2001 - 12.2011
- Led all aspects of the Downtown Durham YMCA and Lakewood YMCA including operations, sales, and the performance of 400+ staff
- Directly recruited, trained, and supervised 8 professional directors and 35 full time staff
- Responsible for facility-serving over 12,000 members, $5 Million budget
- Increased membership by 29% from 2009-2011
- Developed, coordinated and lead training for YMCA of the Triangle staff with 900+ participants
- Responsible for youth department programs, staff and over 1000 youth participants, growing programs by 125%
- Promoted in May 2008 after proven success to bring creativity and quality to programs that increased revenue
- Promoted in June 2005 from Youth Director to oversee all youth programs in Durham, NC
Education
Bachelor of Science - Family and Community Services, Recreation and Leisure
East Carolina University
Skills
- Risk management
- Problem resolution
- Project management
- Performance monitoring and evaluation
- Training and mentoring
- Performance data analysis
- Process Optimization/Improvements
- Project and vendor oversight
Certification
- Certified Integrated Office Ergonomics Specialist
- Life Time: Accelerated Development Program Certifications: Diversity Rangers program, Talent Assessment, Certified to Lead Kids and Aquatics programs.
- YMCA: Accelerated Development Program Certifications: Diversity & Inclusion, Public Speaking, Senior Program Director
Awards
- East Carolina University, 4 year starter and Captain of The Soccer Team, Letterwinners Club, Prestigious Pirate Award, Outstanding Scholar Athlete, PCS Phosphate All-Academic Team, All-American Scholar
- North Carolina Football Club, Volunteer Coach
- Seven Marks, Speaker and Youth Mentor
- Downton Durham & Southwest Durham Rotary ClubMember (2007-2011) Keynote Speaker & Trainer- all over North America, Haiti, Mozambique, South Africa, Malawi, Peru, Costa Rica, & El Salvador.
Timeline
Director of Employee Wellbeing
Bandwidth
08.2023 - Current
Regional Manager
Life Time Inc.
12.2013 - 08.2023
Volunteer Manager
Make-A-Wish Eastern North Carolina
01.2012 - 12.2013
Sr Associate Executive Director
YMCA of the Triangle area, Inc
01.2001 - 12.2011
Bachelor of Science - Family and Community Services, Recreation and Leisure
East Carolina University
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