Nick Evans
Germantown,WI
Summary
An experienced business and customer service professional with a broad scope of capabilities and job experiences. An educational background in both Marketing and Human Resources. An outgoing, positive demeanor with proven skills in developing rapport with clients and customers. Motivated to maintain customer satisfaction, product and brand image, develop and cultivate relationships, and to contribute to company success. Multi-faceted job experiences ranging from marketing, logistics, operations, advertising, customer service, product development, human resources and client/account management. A proven leader with a results-oriented mindset. An avid outdoorsman, hunter, and a member of the Tactacam field team for several years. Engaged at forefront of technological advancement and product development in the hunting industry.
Overview
15
15
years of professional experience
Work History
Sr. Client Advocate, Account Manager
Toshiba Global Commerce Solutions
04.2020 - Current
- Manage high-profile client ($9 billion dollar company with over 19k retail locations) by providing personalized attention and exceptional service quality.
- Enhance client satisfaction by addressing and resolving complex issues effectively.
- Develop strategic partnerships with key stakeholders to drive business growth and increase revenue.
- Conduct comprehensive needs assessments to identify areas of improvement in client support services.
- Collaborate with cross-functional teams to develop innovative solutions for unique client challenges.
- Monitor trends within the industry to anticipate potential challenges and proactively address them before impacting clients.
- Optimize internal processes for better efficiency, enhancing overall quality of service provided to clients.
- Participate in contract negotiations, ensuring favorable terms for both parties while maintaining strong relationships with all involved parties.
- Establish trusted relationships with clients, providing expert guidance on strategies that aligned with their unique objectives and goals.
- Manage a team of 5 client advocates and project managers with responsibilities to provide exceptional service to the customer.
Senior Analyst - QA, Human Resources Operations
Kohl’s
09.2017 - 02.2020
- Established key QA performance metrics and conducted audits for Workday system and HR processes
- Identified inefficiencies and implemented appropriate change mechanism via systemic change, additional user training, or process enhancement
- Championed data-driven decision making by transforming raw data into actionable intelligence for senior leadership.
- Influenced policy decisions through comprehensive analyses that effectively communicated complex information to non-experts.
- Led a team of 6 analysts on the HR Operations reporting team
Operations Executive
Kohl’s
08.2013 - 09.2017
- Managed vendor relationship, operations, and planning of four 3PL fulfillment locations ($90M sales 2016, $140M peak inventory)
- Launched and oversaw alternative peak fulfillment program ($65M sales in 2016, $80M peak inventory)
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Modeled network space (5M + square feet) to estimate max capacity limitations
- Created LRP models for Kohl’s.com network processing and provides recommendations on network requirements to support Omni sales growth
- Created and developed ad insert program for Kohl’s.com, including booking programs with vendors, delivery, distribution, processing estimates, tracking, and billing ($1.5M in revenue for 2016)
Supply Chain Executive - Vendor Services
Kohl’s
08.2011 - 08.2013
- Managed third party vendor warehousing and fulfillment network (increased from $18M in 2011 to $543M in volume in 2013)
- Developed comprehensive KPI reporting systems to track supply chain performance metrics, enabling data-driven decision-making for improvements in operational efficiency.
- Collaborated with sales and marketing departments to align supply chain strategies with business goals, achieving effective demand planning and accurate sales forecasts.
- Managed vendor negotiations for competitive pricing agreements, leveraging economies of scale to achieve cost savings across the organization.
- Mentored junior team members in supply chain best practices and strategies, fostering a culture of collaboration and knowledge sharing across the organization.
Merchandise Analyst - Shoes
Kohl’s
01.2009 - 08.2011
- Worked in multiple buying offices ranging from $180M to $250M in annual sales
- Enhanced merchandise assortment by analyzing sales trends and customer preferences.
- Conducted comprehensive market research to identify emerging trends and potential new product opportunities.
- Collaborated with marketing team to develop effective advertising campaigns for key product lines
- Partnered with product development teams on new private label merchandise
Education
BBA - Marketing
University of Wisconsin
Madison, WI12.2008
BBA - Human Resources
University of Wisconsin
Madison, WI12.2008
Skills
- Project management
- Client relationship management
- Effective negotiation
- Team leadership
- Industry awareness
- Technical proficiency
- Performance monitoring
- Communication and organization
activities and relevant experience
- Tactacam Field Team member for 3+ years. Worked several banquets and events representing the company and brand. Countless hours spent educating and speaking with other hunters promoting the brand and listening to their experiences with it. Worked with team leader and other Tactacam employees to establish a new banquet partner (NASA).
- Involved with Reveal beta testing programs providing product development feedback. Assisted the team in launching the original Reveal, as well as each subsequent product and program rollout.
- Attend industry trade shows throughout the year. Maintain insight into the hunting industry and get a grasp on the products available in the market, make connections, and engage new and innovative products and brands. Strive and enjoy exploring the forefront of technology and innovation in the hunting industry.
Timeline
Sr. Client Advocate, Account Manager
Toshiba Global Commerce Solutions
04.2020 - Current
Senior Analyst - QA, Human Resources Operations
Kohl’s
09.2017 - 02.2020
Operations Executive
Kohl’s
08.2013 - 09.2017
Supply Chain Executive - Vendor Services
Kohl’s
08.2011 - 08.2013
Merchandise Analyst - Shoes
Kohl’s
01.2009 - 08.2011
BBA - Marketing
University of Wisconsin
BBA - Human Resources
University of Wisconsin
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