Nick Fournier
South Portland,ME
Summary
Customer Service based professional with expertise in client relations, communication, and effective decision making.
Overview
6
6
years of professional experience
Work History
Life Event Specialist
11.2022 - Current
- Manages, assesses and finalizes new claims and leaves
- Directs final decisions on claim eligibility and approval
- Continuous interface and follow up with customers and claimants
- Establishes financial benefits and accurate payments to customers
Eligibility Specialist
Unum
01.2019 - 11.2022
- Managed and assessed new claims and leaves on a dynamic basis
- Conducted and analyzed internal company data and polling to generate strategies for program implementation
- Facilitated multiple trainings to educate other specialists on dedicated accounts
- Interim team lead in place of manager
- Lead contact for dedicated accounts
Intake Specialist
Unum
10.2017 - 01.2019
- Generated new disability claims by interfacing directly with incoming clients
- Managed dedicated accounts that required specialized training
Team Leader
Goodwill Industries
06.2017 - 08.2017
- Facilitated and taught youth on projects and tasks to meet goals and deadlines for Gateway to Opportunity Project
- Trained youth on communication, teamwork, and individual leadership
- Communicated with youth to work towards developing a finished product for recruitment and community awareness for a local non profit organization
Education
Bachelor’s Degree -
University of Southern Maine
Gorham, ME05.2017
Skills
- Time Management
- Microsoft Office
- Customer Service Standards
- Client Satisfaction
- Team Development
Timeline
Life Event Specialist
11.2022 - Current
Eligibility Specialist
Unum
01.2019 - 11.2022
Intake Specialist
Unum
10.2017 - 01.2019
Team Leader
Goodwill Industries
06.2017 - 08.2017
Bachelor’s Degree -
University of Southern Maine
Similar Profiles
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
Apaar SinghApaar Singh
Restaurant – Waitress & Kitchen Team Member at NARestaurant – Waitress & Kitchen Team Member at NA
Michael CaouetteMichael Caouette
VP of Club Channel at Flowers FoodsVP of Club Channel at Flowers Foods