Nick Fournier
South Portland,ME
Summary
Customer Service based professional with expertise in client relations, communication, and effective decision making.
Overview
6
6
years of professional experience
Work History
Life Event Specialist
11.2022 - Current
- Manages, assesses and finalizes new claims and leaves
- Directs final decisions on claim eligibility and approval
- Continuous interface and follow up with customers and claimants
- Establishes financial benefits and accurate payments to customers
Eligibility Specialist
Unum
01.2019 - 11.2022
- Managed and assessed new claims and leaves on a dynamic basis
- Conducted and analyzed internal company data and polling to generate strategies for program implementation
- Facilitated multiple trainings to educate other specialists on dedicated accounts
- Interim team lead in place of manager
- Lead contact for dedicated accounts
Intake Specialist
Unum
10.2017 - 01.2019
- Generated new disability claims by interfacing directly with incoming clients
- Managed dedicated accounts that required specialized training
Team Leader
Goodwill Industries
06.2017 - 08.2017
- Facilitated and taught youth on projects and tasks to meet goals and deadlines for Gateway to Opportunity Project
- Trained youth on communication, teamwork, and individual leadership
- Communicated with youth to work towards developing a finished product for recruitment and community awareness for a local non profit organization
Education
Bachelor’s Degree -
University of Southern Maine
Gorham, ME05.2017
Skills
- Time Management
- Microsoft Office
- Customer Service Standards
- Client Satisfaction
- Team Development
Timeline
Life Event Specialist
11.2022 - Current
Eligibility Specialist
Unum
01.2019 - 11.2022
Intake Specialist
Unum
10.2017 - 01.2019
Team Leader
Goodwill Industries
06.2017 - 08.2017
Bachelor’s Degree -
University of Southern Maine