NICK GARCIA
GAINESVILLE,US
Summary
World-class leader with a common sense approach and a track record of excellence, mentorship and motivation.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CEO/President
APC RV Service
01.2016 - Current
- Conducted an initial client assessment and analysis to begin the research process
- Identified a need in the Market for RV Service outside of the 'big box' stores
- Started a successful business that fills a need within the industry
- Hired employees and contractors and developed a solid business model that stands on its own.
Regional Service Director
Camping World
02.2014 - 01.2016
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by 44%
- Researched competitor products, services, and trends to target prospects in other territories
- Had weekly meetings with technicians and advisors to figure out how to get around service roadblocks
- Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand service operations and increase profits.
Service Operations Manager
Jim Ellis Buick GMC Mall of Georgia
03.2011 - 01.2014
- Managed and orchestrated the physical move from John Bailey to new JEMOG location
- Established a solid policy and procedure process that created seamless service operations integration between the technicians and administration
- Created and implemented process for Certified Used vehicles which earned JEMOG the best in the US for certified used vehicles
- Maintained training for 3 world class techs and 11 master certified techs, making JEMOG the most highly trained GM shop in the nation
- Purchased, maintained, implemented all shop procedures and equipment
- Trained entire JEMOG store on ADP during transition from R&R to ADP.
EMT Lieutenant
AMR Emergency Services
10.1994 - 01.2003
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
911 Emergency Dispatcher
City of Pembroke Pines Police Department
08.1999 - 01.2001
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Vocational Degree - Firefighter
Seminole State College
Sanford, FL01.1993
Skills
- Project management
- Staff management
- Emergency Medical Technology
- Talent Development
- Operational Excellence
- Inspirational leadership
- Crisis Management
- Staff Management
- Resource Utilization
Certification
- EMT - Certified Emergency Medical Technician
- AEMT - Advanced Emergency Medical Technician
- EVOC - Emergency Vehicle Operators Course
- Certified Firefighter
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
Languages
Spanish
Native or Bilingual
Italian
Full Professional
Timeline
CEO/President
APC RV Service
01.2016 - Current
Regional Service Director
Camping World
02.2014 - 01.2016
Service Operations Manager
Jim Ellis Buick GMC Mall of Georgia
03.2011 - 01.2014
911 Emergency Dispatcher
City of Pembroke Pines Police Department
08.1999 - 01.2001
EMT Lieutenant
AMR Emergency Services
10.1994 - 01.2003
Vocational Degree - Firefighter
Seminole State College
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