Nick Gomenis
Scottsdale,AZ
Summary
Results-driven retail leader with extensive experience in multi-site operations, customer experience strategy, and data-driven decision-making. Proven ability to lead high-performing teams, drive operational excellence, and deliver measurable improvements in sales and service standards. Skilled in leveraging analytics tools such as Medallia, Power BI, and Excel to identify trends, optimize processes, and align strategies with business objectives. Managed operations generating $350K–$400K in weekly sales and led teams of 50+ employees and 10+ leaders while fostering leadership growth through targeted coaching and succession planning.
Overview
5
5
years of professional experience
Work History
Marketing Insights Analyst
Harvest/Trulieve
07.2021 - Current
- Utilized Medallia, Power BI, Dutchie, and Excel to drive data-driven analysis of comprehensive market-wide customer feedback across Arizona, providing actionable insights that informed business strategy.
- Translated key CX KPIs and market trends into strategic recommendations—helping stakeholders understand the underlying factors behind performance and market initiatives. Identifying strengths, trends, and opportunities from service to pricing perception, marketing, communications, to brand and systems while contributing suggestions in line with company goals
- Conducted promotional analysis deep dives into various areas of the business. Day of the week performance, identifying opportunities by category, sub-category, and brands. Comparing historical data with current market trends to make recommendations on potential avenues to success while identifying where opportunities lie.
- Suggested internal pricing structure that encourages upselling across brands through a compelling price ladder. Generating over $12M in net sales for associated brands (April-December)
Customer Experience Program Manager
Harvest/Trulieve
09.2023 - 02.2025
- Leveraged Medallia and other data tools to analyze market-wide customer feedback across Arizona, delivering actionable insights to business partners.
- Drove cross-functional collaboration to identify trends, optimize processes, and enhance both customer experience and operational performance.
- Conducted regular site visits to assess performance, align on KPIs, and ensure consistency in service, brand presentation, and market competitiveness.
General Manager
Harvest/Trulieve
08.2022 - 09.2023
- Championed leadership development through targeted coaching, goal setting, and succession planning—promoting talent across multiple sites and levels including AGM’s and GM’s.
- Multi-site support and development. Assisting other stores with hiring and filling in to train up new GM’s and establish new store/staff standards. (Cottonwood/Butherus)
- Built and transformed high-performing teams aligned with brand standards, driving culture improvements through strategic hiring and staff development. Setting benchmarks for excellence standards.
- Applied data-driven planning and deep industry knowledge to optimize inventory (e.g., planogram design) and enhance sales through focused KPI initiatives.
- Oversaw complex, high-volume operations with a team of 50+ employees and 10+ leadership roles, driving $350K-$400K+ in weekly sales.
Assistant General Manager
Harvest/Trulieve
05.2022 - 08.2022
- Led talent development across all levels, fostering growth through individualized coaching and performance feedback.
- Owned end-to-end scheduling and staffing processes, ensuring operational alignment with business needs and maintaining high standards through effective hiring practices.
- Directed overnight inventories with high standards for accuracy and efficient staff scheduling in consideration of the whole week around inventory. Trained inventory manager to also support and conduct inventory.
Shift-Supervisor
Harvest/Trulieve
07.2021 - 05.2022
- Managed high-volume operations for a small retail location generating $18–$22M annually, ensuring efficiency, profitability, and brand consistency.
- Supported sales performance through associate training, hands-on leadership at point of sale, and weekly reporting that provided strategic recommendations to drive business results.
Education
Bachelor of Science - Business Management
Appalachian State University
Boone, NC12-2020
Associate of Arts - Business
Central Piedmont Community College
Matthews, NC06-2018
Skills
- Leadership & Talent Development
- Multi-Site Development
- Customer Experience Strategy
- Data Analysis (Medallia, Power BI, Excel)
- Sales Optimization
- Strategic Planning
Timeline
Customer Experience Program Manager
Harvest/Trulieve
09.2023 - 02.2025
General Manager
Harvest/Trulieve
08.2022 - 09.2023
Assistant General Manager
Harvest/Trulieve
05.2022 - 08.2022
Marketing Insights Analyst
Harvest/Trulieve
07.2021 - Current
Shift-Supervisor
Harvest/Trulieve
07.2021 - 05.2022
Bachelor of Science - Business Management
Appalachian State University
Associate of Arts - Business
Central Piedmont Community College