Summary
Overview
Work History
Education
Skills
Timeline
Nick Green

Nick Green

Lincoln,NE

Summary

Customer-focused and performance-driven Operations and Service Specialist with 15+ years of experience in logistics, delivery, and customer service. Known for exceeding KPIs, cultivating strong relationships, and driving measurable improvements in satisfaction and efficiency. Recognized repeatedly for excellence, leadership, and dedication to team success. Seeking to leverage my skills in a leadership-track role with a customer success or operations-driven organization.

Overview

15
15
years of professional experience

Work History

Courier / Delivery Specialist

FedEx Express
06.2019 - Current
  • - Delivered 100+ packages daily with a 95% CSAT score, while maintaining route efficiency and safety.
  • - Trained 25+ new hires, boosting onboarding efficiency and overall team performance.
  • - Mastered all delivery routes and earned recognition as top swing driver for reliability and speed.
  • - Maintained near-perfect attendance, missing only one day in six years (99.9% attendance rate).
  • - Earned Employee of the Quarter multiple times for exceeding customer expectations and supporting operational goals.
  • Established customer rapport through professionalism and timely communication.

Customer Service Representative

Crete Carrier Corporation
03.2018 - 06.2019
  • - Managed 30+ client and driver accounts, resolving 90% of issues on first contact and maintaining trusted relationships.
  • - Improved driver scheduling efficiency by 15% through proactive communication and optimized route planning.
  • - Reduced delivery issues by 30% through effective cross-functional collaboration across dispatch, customer service, and sales teams.
  • - Collaborated on logistics operations supporting $500K+ in monthly freight movement with precision and accountability.
  • - Maintained perfect attendance and earned recognition as a top-tier performer.

Courier

FedEx Ground
08.2016 - 03.2018
  • - Delivered 200+ packages daily during peak season while maintaining a 99% on-time rate.
  • - Achieved an average of 18 stops per hour while maintaining route efficiency and customer satisfaction.
  • - Completed a record-setting delivery day of 265 stops at a sustained pace of 37 stops per hour.
  • - Maintained near-perfect attendance, missing only one day over the entire tenure.

Department Manager

Hy-Vee
11.2013 - 08.2016
  • - Oversaw inventory, backroom logistics, and merchandising strategies, increasing department sales by 28% through KPI-driven decisions.
  • - Improved employee retention and morale through empathy and team-building initiatives.
  • - Led daily operations and resolved customer issues, achieving 94% customer satisfaction.
  • Maintained perfect attendance for three consecutive years.
  • - Achieved elite sales status with eight placements in the all-time top 10 weekly sales rankings.
  • - Built lasting customer relationships by offering attentive service and personalized product recommendations, driving repeat business.

Assistant Manager

Hy-Vee
06.2013 - 11.2013
  • - Supervised front-end operations and backroom logistics, improving customer flow and overall store efficiency.
  • - Managed cash operations exceeding $10,000 daily with zero variances.
  • - Facilitated customer special requests and escalations, driving a 20% improvement in service scores.
  • - Achieved 98% attendance during tenure.
  • - Fostered a collaborative team environment that enhanced operational execution and elevated service consistency.
  • - Developed strong customer rapport by responding quickly and personally to service concerns, improving brand trust and loyalty.

Education

BA - Graphic Design

Nebraska Wesleyan University, Lincoln, NE

Skills

  • Customer Retention
  • Conflict Resolution
  • Delivery & Route Optimization
  • Operations Coordination
  • Strategic Thinker
  • Adaptability
  • Team Leadership
  • Communication
  • Empathy
  • Analytical Thinking
  • Relationship Building
  • Problem-solving
  • Customer service
  • Attention to detail
  • Working independently

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company Retreats

Timeline

Courier / Delivery Specialist - FedEx Express
06.2019 - Current
Customer Service Representative - Crete Carrier Corporation
03.2018 - 06.2019
Courier - FedEx Ground
08.2016 - 03.2018
Department Manager - Hy-Vee
11.2013 - 08.2016
Assistant Manager - Hy-Vee
06.2013 - 11.2013
Nebraska Wesleyan University - BA, Graphic Design

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