Nick Grimard
Abington,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Mill Wharf
04.2025 - Current
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Senior Onsite Implementation Specialist
SpotOn
06.2023 - 04.2025
- Implemented software, installed hardware and trained restaurant staff at all levels on the use of their new POS system.
- Worked in high stress environment while maintaining composure to ensure proper training and ability to troubleshoot issues on the fly.
- Traveled nationally and responsible for managing all travel.
- Managed a support case load on non-travel days by assisting restaurant owners and managers with questions/issues related to their POS by reaching out via phone, video and email.
Server
Square Cafe
08.2022 - 06.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted with opening of new restaurant and developing of repeat clientele
- Served food and beverages promptly with focused attention to customer needs.
Server
Alba on 53
08.2020 - 08.2022
- Showed high-level understanding of fine dining standards and practices.
- Provided detailed wine recommendations & offered beverage upsells, enhancing guest dining experiences.
- Worked in a calm, professional manner with opening team in a high volume environment to ensure customer satisfaction and maintain brand image
General Manager
Yaz's Table
04.2018 - 08.2020
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Managed scheduling of 25+ FOH/BOH team members.
- Ran innovative preshifts to increase staff knowledge of menu items and upsell opportunities.
- Observed each employee's individual strengths and initiated monthly reviews to improve areas of weakness.
- Oversaw the bar program and non alcoholic beverage program
- Assisted with specials and food menu development
Education
Level 1 -
Court of Master Sommeliers
07-2021
WSET Level 2 -
Commonwealth Wine School
Cambridge, MA03-2021
TIPS Certification -
Serving Alcohol
Online06-2025
Criminal Justice
Bridgewater State University
Bridgewater, MA05-2015
Skills
- Food and beverage pairings
- Hospitality service expertise
- Wine service
- Multitasking and organization
- Allergy awareness
- Food safety
Social Media
Instagram | @nick.the.wine.guy
A journey of my experience with wine, beverages and food.
Timeline
Server
Mill Wharf
04.2025 - Current
Senior Onsite Implementation Specialist
SpotOn
06.2023 - 04.2025
Server
Square Cafe
08.2022 - 06.2023
Server
Alba on 53
08.2020 - 08.2022
General Manager
Yaz's Table
04.2018 - 08.2020
Level 1 -
Court of Master Sommeliers
WSET Level 2 -
Commonwealth Wine School
TIPS Certification -
Serving Alcohol
Criminal Justice
Bridgewater State University
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