Nick Gruber
Tustin,MI
Summary
Proven leader in hospitality and retail, excelling in customer engagement and sales expertise, demonstrated at The Counter and Pacsun. Skilled in cash handling and inventory management, I enhanced customer satisfaction and fostered relationships, significantly contributing to efficient operations and team collaboration. My approach combines decision-making with exceptional service, driving results beyond expectations. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Server/Bartender Shift Manager
The Counter
04.2019 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender Shift Manager
The Counter
03.2016 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Pacsun
02.2015 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier Team Lead
Publix
04.2011 - 07.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Stocking shelves
Education
No Degree - Business
Orange Coast College
Costa Mesa, CAHigh School Diploma -
Calvary Christian Academy
Fort Lauderdale, FL05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Sales expertise
- Relationship Management
- Decision-Making
- Inventory Management
Timeline
Server/Bartender Shift Manager
The Counter
04.2019 - 12.2023
Server/Bartender Shift Manager
The Counter
03.2016 - 09.2021
Sales Associate
Pacsun
02.2015 - 08.2017
Cashier Team Lead
Publix
04.2011 - 07.2014
No Degree - Business
Orange Coast College
High School Diploma -
Calvary Christian Academy
Similar Profiles
Jaycee FotiJaycee Foti
Hostess at The CounterHostess at The Counter
Abbagail EllisAbbagail Ellis
Line Cook at The CounterLine Cook at The Counter
Nicole PasqualeNicole Pasquale
General Manager at The CounterGeneral Manager at The Counter
Luis Roberto SanchezLuis Roberto Sanchez
Kitchen Manager at The CounterKitchen Manager at The Counter
Emily UmbreitEmily Umbreit
DAYCARE – ASSISTANT TEACHER at EDUSTAFF– MARION ELEMENTARYDAYCARE – ASSISTANT TEACHER at EDUSTAFF– MARION ELEMENTARY