Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nick Hammond

Bethlehem,PA

Summary

Dynamic leader with a proven track record at Summerwood Corporation, excelling in operations management and staff development. Fostered a culture of continuous improvement, achieving significant sales growth and enhancing employee engagement. Skilled in streamlining processes and nurturing personable relationships, I championed initiatives that drove business success and team performance. Many store managers have earned the title "Best of the Best" that have worked under my leadership.

Overview

37
37
years of professional experience

Work History

Area Coach

Summerwood Corporation
11.2012 - Current
  • Ranked top two Area coaches in organization twice (2015 & 2020).
  • Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
  • Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
  • Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
  • Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
  • Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
  • Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
  • Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
  • Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.

Regional Operations Manager

Summerwood
12.2021 - 06.2024
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over 29 locations per week to manage each store and perform reviews of individual managers and employees.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Coordinated disaster recovery efforts, minimizing downtime and operational disruptions in times of crisis.

General Manager

Summerwood Corporation
12.2001 - 11.2012
  • Achieved Best of the Best status with Taco Bell Corporate.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced operational risks while organizing data to forecast performance trends.

Area Supervisor

Mosaic Pizza
03.1998 - 11.2001
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Streamlined workflow processes to improve customer wait times and satisfaction.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Logistics Coordinator

United States Navy
03.1988 - 12.1997
  • Recipient of 2 Navy Achievement Medals, 2 Good conduct Medals, 1 Navy Expeditionary Medal and various letters of accomodations.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Balanced budget constraints with logistics requirements to optimize resource allocation.
  • Prepared and presented reports to management on logistics performance.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Monitored and adjusted inventory levels according to demand.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Identified opportunities for inventory reductions.

Education

Bachelor of Science - Business Administration And Management

Kaplan University
Davenport, IA
06-2012

Skills

  • Workforce Skill Enhancement
  • Process Optimization Expertise
  • Staff Engagement Strategies
  • Personable and friendly
  • Professional Development Programs
  • Facilities oversight
  • Crisis Resolution
  • Inventory management

Accomplishments

  • # 2 Area Coach for Summerwood Corporation in 2015 and 2020.
  • # 5 Taco Bell Store Manager in 2004.
  • Received two Navy Achievement Medals

Timeline

Regional Operations Manager

Summerwood
12.2021 - 06.2024

Area Coach

Summerwood Corporation
11.2012 - Current

General Manager

Summerwood Corporation
12.2001 - 11.2012

Area Supervisor

Mosaic Pizza
03.1998 - 11.2001

Logistics Coordinator

United States Navy
03.1988 - 12.1997

Bachelor of Science - Business Administration And Management

Kaplan University

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Nick Hammond