Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nicholas Henderson

Evansville,IN

Summary

Industrious and enthusiastic management professional offering 12+ years of retail and project management. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

10
10
years of professional experience

Work History

Installation Manager

Leaf Home
04.2022 - 11.2023
  • Assigned and managed exterior installation projects with third-party sub contractors.


  • Worked with customers to schedule jobs based on installer availability and customer preference.


  • Managed job process from beginning to end, ensuring all aspects of the job were completed timely, accurately, and up to customer satisfaction.


  • Partnered with Service and Sales Operations teams to ensure accurate sales orders, and promptly resolving any customer issues.


  • Recruited, trained, and coached installation teams to achieve the highest level of customer satisfaction while also exceeding company installation objectives.

Assistant Store Manager

Lowe's
02.2019 - 05.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Pro Business Manager

Lowe's
02.2016 - 02.2019
  • Work with business customers to understand the needs of their business, adapt to meet those needs, and provide exceptional customer service.
  • Apply performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Achieved highest sales penetration in entire market of 13 stores with over $7 million in yearly sales.

Service Manager

Lowe's
02.2014 - 02.2016
  • Managed team of over 100 to ensure optimal sales, productivity, and inventory control.
  • Performed quarterly reviews assessing each employee's performance and developed improvement plans.
  • Assessed financial statements and inventory reports to evaluate sales/shrink/operational performance, develop targeted improvements and implement changes.

Education

Bachelor of Science - Advertising & Public Relations

University of Southern Indiana
Evansville, IN
12.2012

Skills

  • Excellent communication
  • Teamwork mindset
  • Proficient in Microsoft Office and Adobe Suite
  • Organized multi-tasker
  • Effective team leader
  • Extremely quick learner
  • Adaptability and responsiveness
  • Detail-driven

Hobbies

  • Family
  • Golf
  • Fishing
  • Traveling

Timeline

Installation Manager

Leaf Home
04.2022 - 11.2023

Assistant Store Manager

Lowe's
02.2019 - 05.2022

Pro Business Manager

Lowe's
02.2016 - 02.2019

Service Manager

Lowe's
02.2014 - 02.2016

Bachelor of Science - Advertising & Public Relations

University of Southern Indiana

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Nicholas Henderson