Nick Henderson
Santa Cruz,CA
Summary
Experienced in a wide range of alcoholic beverages, including wine, beer, liquor, and spirits. Possesses extensive knowledge and understanding of various types and flavors, enabling expert recommendations and suggestions to enhance customer experiences. Skilled in providing exceptional customer service, ensuring satisfaction through personalized interactions and tailored recommendations. Adept at staying up-to-date with industry trends and advancements to continuously expand knowledge and deliver top-notch service.
Overview
17
17
years of professional experience
Work History
Wine Steward
Shopper's Corner
10.2023 - 08.2024
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Enhanced customer satisfaction by providing personalized wine recommendations based on individual preferences and meal choices.
- Developed a strong rapport with guests, resulting in repeat business and positive online reviews.
- Stayed current with industry trends through ongoing professional development opportunities such as trade shows, seminars, workshops, and networking events.
- Maintained an organized and up-to-date inventory system, ensuring accurate stock levels and timely ordering of new products.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Answered customers' questions, recommended items, and recorded order information.
Server/Bartender
Ideal Bar & Grill
07.2021 - 10.2023
Bartender
Downward Dog
07.2019 - 06.2021
- Communicate well with customers and staff to ensure customers are getting proper food and drinks they ordered
- Pour beer and wine, make cocktails, and give recommendations to customers' needs
- Mental organization and memorization of the menu, daily specials, drink pairings and customers’ requests
- Ability to work in a high volume, fast-paced, and stressful environment
- Well-kept professional attire
- Personable attitude towards both customers and staff
- Ability to work long hours on my feet, and ability to lift 50+ pounds
- Balanced daily registers and generated sales reports for management
- Collected and organized daily till totals and tips
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Poured wine, beer and cocktails for patrons
Cell Phone Sales Associate
Wireless Advocates
08.2016 - 07.2019
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Recommended optimal merchandise based on customer needs and desires
Package Handler
United Parcel Service, UPS
08.2012 - 08.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assistant Manager
Papa Murphy's
07.2007 - 08.2016
- Led training initiatives, enhancing employee skills and confidence.
- Developed contingency plans with team to address potential disruptions.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Corvallis High School
Corvallis, OR06.2007
Skills
- Outstanding customer service
- Cash register operation
- Outgoing personality
- Extensive beer knowledge
- Maintaining a clean bar
- Employee training
- Inventory management
- Wine Knowledge
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
Timeline
Wine Steward
Shopper's Corner
10.2023 - 08.2024
Server/Bartender
Ideal Bar & Grill
07.2021 - 10.2023
Bartender
Downward Dog
07.2019 - 06.2021
Cell Phone Sales Associate
Wireless Advocates
08.2016 - 07.2019
Package Handler
United Parcel Service, UPS
08.2012 - 08.2016
Assistant Manager
Papa Murphy's
07.2007 - 08.2016
High School Diploma -
Corvallis High School
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