Nick Jeuring
Summary
Hospitality professional skilled in managing and optimizing guest services to ensure high standards and exceptional results. Proven track record of enhancing guest satisfaction through strategic problem-solving and resource management. Known for fostering team collaboration and adapting to dynamic environments with focus on delivering superior guest experiences.
Overview
8
8
years of professional experience
Work History
Guest Services Manager
Cunard Line
07.2024 - Current
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Attended to customer needs, responding to questions, complaints and escalations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Administration Manager
Cunard Line
12.2018 - 07.2024
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to port requests, requirements and regulations.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Managed a high volume of immigration and port entry and exit clearances, ensuring efficient processing and adherence to deadlines.
- Maintained strict confidentiality with sensitive information, fostering trust among colleagues, guests and external parties.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Reception & Events Manager
Cunard Line
04.2017 - 12.2018
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
- Developed strong relationships with internal and external parties, creating valuable partnerships that benefited all parties and guests.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
Education
Bachelor of Science - Facility Management
Hanzehogeschool Groningen
Groningen, Netherlands06-2015
Skills
- Multitasking proficiency
- Decision-making capabilities
- Team Management
- Customer Relationship Management
- Improving processes
- Cross-cultural relations
- Strong leadership
- Operations Management
Languages
English
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Guest Services Manager
Cunard Line
07.2024 - Current
Administration Manager
Cunard Line
12.2018 - 07.2024
Reception & Events Manager
Cunard Line
04.2017 - 12.2018
Bachelor of Science - Facility Management
Hanzehogeschool Groningen
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