Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager, Head Tech
Keel Management
10.2023 - 07.2024
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Mentored team members to enhance professional development and accountability in workplace.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Passionate about learning and committed to continual improvement.
Provided professional services and support in a dynamic work environment.
Planned and carried out successful marketing events and trade show appearances as head of 4-person marketing team.
Line, Prep, Pastry Cook
North Italia
06.2020 - 07.2023
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Scaled out and mixed ingredients according to recipes and procedures.
Maintained well-organized mise en place to keep work consistent.
Trained kitchen staff to perform various preparation tasks under pressure.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Collaborated with team members to complete orders.