Nicholas Johnson
BETHLEHEM,PENNSYLVANIA
Summary
As a seasoned management leader in high volume industries, I bring to the table a proven track record of consistently delivering exceptional customer satisfaction. With experience leading teams of 50+ in maintaining policy and procedure adherence, I have honed my skills in driving operational efficiency and ensuring quality service delivery. My background in inventory and insurance further enhances my ability to effectively manage resources and mitigate risk, allowing me to achieve optimal results for both customers and the organization. I am adept at fostering a positive team culture and am committed to driving continuous improvement initiatives to exceed expectations and drive business success.
Overview
7
7
years of professional experience
Work History
Insurance Broker
ADP Insurance Agency
10.2022 - Current
- Sold Commercial insurance policies to new and existing client.
- Maintained high standards of customer service by building relationships with clients.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Evaluated competitors' products and services to gain competitive advantage.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
General Manager
Paxos Restaurants - Top Cut Steakhouse
08.2021 - 10.2022
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Assistant General Manager
Paxos Restaurants - Firepoint Grill
04.2017 - 08.2021
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
60+ Credits - Business Administration
Northampton Community College
Bethlehem, PASkills
- Records Maintenance
- Client acquisition expert
- Office Administration
- Relationship Building
- Motivational Leadership
- Client Relationships
- Operations Oversight
- Professional and Courteous
- Schedule Management
- Team Leadership
- Decision-Making
- Persuasive Negotiation
Timeline
Insurance Broker
ADP Insurance Agency
10.2022 - Current
General Manager
Paxos Restaurants - Top Cut Steakhouse
08.2021 - 10.2022
Assistant General Manager
Paxos Restaurants - Firepoint Grill
04.2017 - 08.2021
60+ Credits - Business Administration
Northampton Community College
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