Professional with strong background in education and research, ready to elevate team performance and foster growth. Adept at tracking and interpreting data. Known for strong collaboration, adaptability, and delivering impactful results. .
Overview
12
12
years of professional experience
Work History
Learning Ambassador
AMAZON RFD7
07.2024 - Current
Collaborate with Learning Trainers to prepare, mentor, and motivate new associates as they begin their Amazon careers
Determine areas of improvement for new associates including how to work more safely and efficiently
Implement training modules for new associates to increase associate retention as well as production rates
Maintain compliance with company standards, regulatory requirements, and quality goals
Analyze training methodology and make changes where necessary to resolve issues, increase efficiency, and exceed training goals
Train associates to effectively perform indirect roles such as water spider, end of line, and problem solve
Identify and address potential barriers to safety and productivity team members may encounter
Police officer
VILLAGE OF BARTLETT
12.2023 - 06.2024
Assisted in conducting traffic surveys to locate problem areas and areas for increased police presence, reducing traffic incidents by 30% in my assigned beat
Mediated disputes between domestic partners, neighbors, merchants and clients, and many other individuals in order to arrive at a peaceful solution for all parties.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Composed police reports in a concise, clear, and accurate manner
Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Loan officer/Mortgage Processor
PREFERRED RATE
08.2020 - 12.2023
Set over 300 realtor appointments for supervisor, increasing number of realtor meetings by 75% based on the previous year's sales activities
Communicated updates to all parties of the transaction
Clarified the complexities of the mortgage process to clients
Requested and submitted necessary loan documents, reducing the average clear to close from 21 business days to 15 business days
Graduate Teaching Assistant
UNIVERSITY OF FLORIDA
08.2017 - 12.2020
Developed and deliver lesson plans with the goal of targeting all learning types including visual, auditory, kinesthetic, and verbal
Evaluated student performances and motivate them to perform at their peak, insisting on high standards of attendance, punctuality, homework completion, and study time, reducing student tardiness by 95%
Described grammatical and cultural elements of Spanish and its speakers to students while receiving an average of 4.9 out of 5 on student surveys on questions such as professor effectiveness, likeliness to retake a course, likeliness to recommend to a friend, and ability to motivate
Received a grant to develop and teach a brand new course (Spanish Phraseology)
Conducted and present research on second language acquisition in pursuit of doctoral degree, identifying areas of gaps in current literature, analyzing large sets of data, writing concisely and clearing about findings
Auxiliar de conversación
SPANISH GOVERNMENT
09.2013 - 06.2017
Explained grammatical elements of English
Collaborated with lead teacher to identify, and address struggles of students, eliminating common grammatical errors in students' speech by 45%
Evaluated student performance, recommending ways for them to improve their study habits and achieve better performance on exams, and classroom activities
Discussed cultural differences between Spain and the United States, helping Spanish students understand the day to day life of Americans, as well as issues we face, and how this compares to them
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)