Nick Kaelbli
Cornelius,NC
Summary
Thorough and passionate Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
Work History
Service Technician
Tee's Euro Cycles
12.2022 - Current
- Performed basic and major service and diagnosis on customer bikes as well as used sales units in a timely and professional manner.
- Assembly and quality control of new units from manufacturers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Worked closely with other technicians and management to organize shop and showroom to maximize productivity.
Service Technician
Freedom Cycles
03.2020 - 12.2022
- Sole service technician of dealership. Responsible for diagnosis, service, and maintenance of all inventory as well as customer bikes.
- Reduced downtime by performing regular maintenance checks and resolving potential problems.
- Worked closely with service advisors, sales team, and management to evaluate and advise on used bike purchases.
- Improved customer retention through professional and personal service
Field Service Technician
Rexnord Industrial Services
04.2017 - 03.2020
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Education
High School Diploma -
Navarre High School
Navarre, FL05.2008
Skills
- Mechanical and electrical diag
- Quality Assurance
- Time Tracking
- Hand Tool Expertise
- Mechanical Aptitude
- Installation and Repair
- Mechanical Abilities
- Troubleshooting Skills
- Inventory Management
- Power Tool Proficiency
- Attention to Detail
- Work With Minimal Supervision
- Licensed NC state safety inspector
Timeline
Service Technician
Tee's Euro Cycles
12.2022 - Current
Service Technician
Freedom Cycles
03.2020 - 12.2022
Field Service Technician
Rexnord Industrial Services
04.2017 - 03.2020
High School Diploma -
Navarre High School
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