Nicholas Karos
Merrimack,NH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Schleuniger Inc
01.2021 - Current
- Directly responsible for all purchasing, receiving, production, quality, inventory, and shipping per corporate standards
- Uses lean, Six Sigma, 5S, and other process improvement methodologies to quantify and improve performance metrics and financials
- Coordinates all operations activities and ensures that employees are provided with support to effectively perform their responsibilities
- Coordinates with other functional areas of the business to ensure smooth, efficient, and effective customer support
- Ensures inventory levels are accurate and appropriate, including cycle counts, inventory transactions, forecasting sales, and supplier management
- Consistently reviews and negotiates freight agreements, approves freight bills, and handles all import-export business through an international freight forwarder
- Hires, trains, motivates, and appraises staff effectively
- Develops and maintains department budget and companywide freight and inventory budgets, controls expenses effectively.
Service Manager
Schleuniger Inc
01.2019 - 01.2021
- Manages all service-related activities for North America, with the objective to ensure timely machine service turnaround and high level of customer satisfaction
- Responsibility to meet or exceed Technical Service Department revenue goals and provide regular updates to business executives
- Manages service inventories in conjunction with operations to ensure appropriate stock levels are maintained
- Manages department budget and controls expenses effectively
- Hires, coordinates training, developing the training material as required, and appraises staff effectively
- Provides monthly Management Presentations based upon service turnaround and billable service parts and labor
- Handles intermediate to high level customer issues.
Service Technician
Schleuniger Inc
12.2017 - 01.2019
- Diagnoses and repairs all types of electro-mechanical and pneumatic equipment
- Provides technical support for customers, employees, and sales representatives
- Occasional travel to perform services at customer locations
- Works to support other departments as required, such as preparation for trade shows and to assist in booth set up and tear down
- Data entry of PO, machine maintenance, service notes/reports and shipping information
- Ensuring all software systems are up to date with required information
- Ensuring customer documents and tax requirement information are accurate
- Assists in machine maintenance training for our customers, sales representatives, and new employee orientation.
Airman
STAFF SERGEANT | UNITED STATES AIR FORCE
03.2012 - 03.2018
- Ensuring daily tasks are performed efficiently and effectively
- Regularly held mentoring sessions and coached Airman to improve both personally and professionally
- Plans and organizes AGE maintenance activities
- Establishes production controls and standards
- Ensures Technical instructions are followed, and safety procedures are met
- Ensures training records of Airman are accurate and up to date
- Maintains aerospace ground equipment to support aircraft systems or subsystems.
FLooring INstaller
unlimited flooring
06.2008 - 03.2012
- Meeting with clients and inspecting sites to determine the most appropriate flooring solutions
- Advising clients about foreseeable costs before installation begins
- Laying wood, carpeting, tiles, and other types of flooring.
Education
Master of business Administration - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Operations and Project Management
Southern New Hampshire University
Associate of science - Aerospace Ground Equipment Technology
Community College of the Air Force
Skills
- Negotiation
- Operations Oversight
- Sales
- Cost Containment
- Productivity Improvement
- Customer Relationship Management
- Project Management
- Inventory Control
- Purchasing and Procurement
- Business Development Understanding
- Leadership
- Lean Manufacturing and Quality Systems
Timeline
Operations Manager
Schleuniger Inc
01.2021 - Current
Service Manager
Schleuniger Inc
01.2019 - 01.2021
Service Technician
Schleuniger Inc
12.2017 - 01.2019
Airman
STAFF SERGEANT | UNITED STATES AIR FORCE
03.2012 - 03.2018
FLooring INstaller
unlimited flooring
06.2008 - 03.2012
Master of business Administration - Organizational Leadership
Southern New Hampshire University
Bachelor of Science - Operations and Project Management
Southern New Hampshire University
Associate of science - Aerospace Ground Equipment Technology
Community College of the Air Force
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