Nick Kuntz
IT support
Slidell,LA
Summary
Offering reliable, tech-savvy approach with passion for learning and development in technical support. Contributes understanding of troubleshooting techniques and software diagnostics, combined with natural ability to pick up new technologies quickly. Ready to use and develop problem-solving and customer service skills in any IT role.
Overview
14
14
years of professional experience
3
3
Certifications
1
1
Degree
Work History
Technical Operations/Desktop Support LVL 2
Rooms To Go Distribution Center
03.2021 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
- Researched and identified solutions to technical problems.
- Used ticketing systems (ServiceNow) to manage and process support actions and requests.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Built strong relationships with other IT departments to assist with resolving/escalating incidents.
- Coordinated and oversaw vendor warranty repair processes.
- Developed technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.
- Documented changes of IT assets such as status and ownership.
IT Intern
Rooms To Go Distribution Center
11.2020 - 03.2021
- Troubleshoot tablet, PC, scan gun, audio/visual, and printer issues
- Experience in monthly store visits to ensure technology is properly configured and implemented to improve both the performance and overall effectiveness of Room's To Go's products, systems, and services
- Installed numerous computer systems such as printers, terminals, TVs, switches, and routers
- Assisted with a domain change which involved collaborating with warehouse managers/associates and store personnel to ensure all data was accurately transitioned to new domain
- Knowledge of wiring standards with hands-on experience using crimping tools and cables testers to run cable for network purposes
- Experience using SCCM and AD to manage user groups and devices
- Familiar with Service Now ticketing platform
- Imaged and configured scan guns/tablets for warehouse and store deployment
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
Shipping Supervisor
Rooms to Go
03.2014 - 11.2020
- Started from entry level shipping associate and worked all the way up to management
- Schedule the team's resources (8 -10 employees) to meet daily work requirements and to accomplish them efficiently
- Developed a teamwork environment, built departmental standards for performance, while ensuring that all employees in the department are properly trained
- Led multiple teams that traveled to other distribution centers and storefronts to assist with various projects
- Use Bluvista software to handle inventory tasks such as cycle counting, quantity discrepancies, and organization of materials
- Maintain a clean and safe work environment by educating and directing personnel to follow established procedures
- Make decisions and solve problems by analyzing information and evaluating results to optimize production
- Have knowledge and hands-on experience in all warehouse departments: IT, shipping, receiving, inventory, shop, and recycling
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Supervised shipping team of [Number] employees.
Delivery Helper
Lowe's
08.2011 - 03.2014
- Loaded trucks for deliveries daily
- Unpack products, inspect, then rewrap them for delivery
- Assisted with delivery and installation of appliances in customers' homes
- Cycled racks of product using a scan gun for inventory purposes
- Pulled and staged orders using a lift truck for next day delivery
Cashier
Best Buy
07.2010 - 08.2011
- Introduce customers to technological packages that can add value to their lives
- Operate scanners, cash registers, and other electronic devices to perform sales
- Sales experience in video games and computer departments
- Combined protection plans with customers' new purchases to ensure they continue to work effectively
Education
Associate of Applied Science - Applied Science in Computer Information Technology
Delgado Community College
New Orleans, LA12-2024
Skills
- Critical Thinking
- Hardware and Software Installation
- Microsoft365
- Help Desk Support
- End-user training
- Windows10, MacOS, Android, iOS
- Customer support
- Network connectivity
- Remote desktop management
- Incident management
- Issue escalation
- Asset management
Certification
- CompTIA Network+
- Career and Technical Certificate in Information Security/Assurance [Delgado] 2023
- Career and Technical Certificate in Application Programming [Delgado] 2022
Timeline
Technical Operations/Desktop Support LVL 2
Rooms To Go Distribution Center
03.2021 - Current
IT Intern
Rooms To Go Distribution Center
11.2020 - 03.2021
Shipping Supervisor
Rooms to Go
03.2014 - 11.2020
Delivery Helper
Lowe's
08.2011 - 03.2014
Cashier
Best Buy
07.2010 - 08.2011
Associate of Applied Science - Applied Science in Computer Information Technology
Delgado Community College