Microsoft Office Suite
NICK KUO
Customer Service Specialist
Lake Forest,CA
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Admissions Advisor
WEST COAST UNIVERSITY
IRVINE, CA
07.2021 - 07.2022
- Recruits and enrolls qualified applicants into programs of study beneficial to the students’ career objectives and academic needs in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs and other methods as applicable
- Establishes relationships with prospective students primarily through voice-to-voice communication followed by email and electronic outreach
- Understands and conforms to the university’s philosophy of truly caring about students
- Empathizes with prospective and enrolled students with professionalism and respect
- Learns and maintains specific program knowledge, program objectives, enrollment process, requirements, and content offered by the university to make a complete and factual presentation to prospective students and other interested parties.
Install Sales Coordinator
LOWE’S
RANCHO SANTA MARGARITA, CA
09.2013 - 07.2021
- Manage installation projects scaling from $10,000 to $50,000 to ensure successful delivery within timeline and budget
- Evaluate new installed sales folders and ascertain data integrity and completeness of all required documents
- Coordinate the delivery of materials to job sites to guarantee adherence within the established schedule
- Develop and cultivate strong relationships with customers, contributing to loyalty and retention
- Perform administrative tasks such as bill payment, project file organization, and data-entry to sustain production.
Storefront Associate
C BAKERY AND CAFÉ
IRVINE, CA
08.2009 - 09.2013
- Collaborated with team members to meet the store’s daily needs, resulting in greater productivity and efficiency
- Ensured optimal customer satisfaction by readily anticipating customer needs and providing assistance
- Kept abreast of product features and maintained the store’s visual appearance to increase customer acquisition
- Promptly resolved customers’ complaints by recommending best solutions that were aligned with store policies.
Education
Bachelor of Arts - Psychology
CALIFORNIA STATE UNIVERSITY OF LONG BEACH
Long Beach, CAAssociate of Arts - Psychology
Saddleback College
Mission Viejo, CA 05.2001 -
Skills
Customer Relationship Management
Career planning
Student records management
Team collaboration and leadership
Flexible and Adaptable
Interpersonal Communication
Strategic communications
Business Development
Team Building
Pipeline development
Strategic planning
Negotiation
Business planning
Budgeting
Sales management
Sales proficiency
Research and due diligence
Training and mentoring
Schedule Management
Key accounts development
Software
Google Suite
Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Admissions Advisor
WEST COAST UNIVERSITY
07.2021 - 07.2022
Install Sales Coordinator
LOWE’S
09.2013 - 07.2021
Storefront Associate
C BAKERY AND CAFÉ
08.2009 - 09.2013
Associate of Arts - Psychology
Saddleback College
05.2001 -
Bachelor of Arts - Psychology
CALIFORNIA STATE UNIVERSITY OF LONG BEACH